Senior Reporting and System Administration Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee advanced reporting and data analysis for intricate, cross-functional, or high-profile operational requirements.

• Design, enhance, and sustain reporting solutions for quality, learning and development, workforce readiness, and operational performance metrics.

• Convert business needs into reporting specifications, data layouts, dashboards, automated reports, and actionable insights.

• Establish and uphold reporting standards, templates, data definitions, and quality-control procedures.

• Conduct root-cause analysis for recurring reporting, data, or system challenges.

• Collaborate with business, IT, Quality Assurance, Learning and Development, and operational stakeholders.

• Act as the technical lead for NICE CXone, CAT, learning management system, SharePoint, SurveyMonkey, and associated system-administration requirements.

• Evaluate configuration impacts, enhance workflows, review access and licenses, and manage escalations.

• Oversee and optimize report warehousing, documentation, and version-control processes.

• Create data visualizations, trend analyses, dashboards, and executive-ready reporting summaries.

• Generate cross-functional Operational Excellence reporting for Continuous Improvement, Knowledge Management, Operational Readiness, and Command Center operations.

• Assess emerging reporting, automation, and analytics tools like Alteryx.

• Mentor and coach Level 1 specialists in reporting techniques, system troubleshooting, data validation, and documentation standards.

• Identify opportunities for automation, simplification, and continuous improvement.

• Represent Learning and Development and Quality in cross-functional discussions.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of three years of experience in reporting, data analytics, or business intelligence, including the development of recurring and ad hoc reports.

• At least four years of experience in systems administration, database administration, reporting automation, or related technical support.

• Proven experience leading complex reporting requests, system modifications, data validation initiatives, or cross-functional reporting enhancements.

• High school diploma or GED in a relevant field of study.

• Intermediate proficiency in Microsoft Office applications, including Excel, Visio, PowerPoint, SharePoint, and Word.

• Proficient in AI-enabled reporting tools and applications such as Microsoft Copilot, Claude, and Power BI.

• Strong technical documentation, writing, and presentation abilities.

• Capability to develop data-driven reports.

• Proficiency in SQL and Microsoft Excel for creating pivot tables, graphs, and charts.

• Advanced skills in developing, validating, and maintaining complex reports, dashboards, and automated reporting processes.

• Advanced ability to interpret data, elucidate trends, and translate findings into clear business recommendations.

• Advanced proficiency in Excel and SQL.

• Ability to establish reporting standards, data-validation practices, and documentation methodologies.

• Proficient in utilizing AI, automation, and advanced reporting tools.

• Capacity to manage multiple and shifting priorities while making independent decisions.

• Ability to interpret and translate policies, procedures, programs, and guidelines.

• Ability to establish and maintain effective working relationships.

• Excellent interpersonal and verbal communication skills.

• Ability to exercise independent and sound judgment.

• Capacity to maintain confidentiality and privacy.

• Ability to lead complex reporting or systems-administration workstreams without formal authority.

• Must be able to maintain a full-time work schedule of at least 40 hours per week, with additional hours as requested or needed.

🏝️ Benefits

• Opportunity for remote work within the state of Arizona.

• Flexible work arrangements through the Workability hybrid workforce strategy.

• Access to health insurance products and services.

• Full-time schedule of at least 40 hours per week.