Senior Renewals Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Take charge of customer renewals by fostering and sustaining enduring client relationships.

• Cultivate partnerships with customers, key business leaders, and stakeholders.

• Create presentations and pricing materials for customers.

• Respond to client inquiries and uncover new business prospects within the existing customer base.

• Collaborate with cross-functional internal teams to enhance the customer experience.

• Act as the primary point of contact for matters related to customer account management.

• Negotiate contracts and finalize agreements to optimize profits and reduce customer turnover.

• Guarantee timely and successful delivery of solutions aligned with customer needs and goals.

• Update internal and external stakeholders on monthly and quarterly initiative progress.

• Anticipate and monitor key account metrics, including quarterly sales outcomes and annual forecasts.

• Generate reports detailing account status.

• Work with the sales team to identify and expand opportunities.

• Provide assistance with complex client requests and manage issue escalations.

⛳️ Requirements

• A minimum of 3 years of demonstrated experience as a Renewals Manager, Account Manager, or Key Account Manager.

• A BA/BS degree in Business Administration, Sales, or a related field is mandatory.

• Proficient in communicating, presenting, and influencing key stakeholders across all organizational levels, including executive and C-level.

• Strong background with CRM software, such as Salesforce, and CPQ tools.

• Proven experience in delivering client-centric solutions to meet customer needs.

• Exceptional communication skills.

• Capability to manage multiple account management projects while ensuring meticulous attention to detail.

• Outstanding listening, negotiation, and presentation skills.

• Strong verbal and written communication and negotiation abilities.

• Must reside in one of the specified locations: Chicago, Illinois; New York, New York; Atlanta, Georgia; or San Francisco, California.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation may be available.

• Equity may be available.