Deal Desk & Contracts Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete contracting process for both new and expansion agreements, which involves drafting using templates, issuing documents, tracking revisions, and facilitating signatures.

• Analyze and negotiate client redlines on Master Service Agreements (MSAs), order forms, Business Associate Agreements (BAAs), and performance guarantees.

• Address standard positions and escalate non-standard terms to the Legal team with a clear recommendation.

• Oversee the approval workflow for discounts, non-standard pricing, and risk terms in collaboration with Sales, Finance, Legal, Clinical, and Security teams.

• Provide guidance to representatives on deal structures and the available commercial levers.

• Mentor representatives on standard positions to minimize escalations.

• Keep precise records of contract status, terms, and approvals in Salesforce and the Contract Lifecycle Management (CLM) system.

• Ensure a seamless transition to Billing and Account Management post-signature.

• Update and maintain the Deal Desk playbook, which includes fallback positions, a clause library, an approval matrix, and reasons why deals may encounter delays.

⛳️ Requirements

• A minimum of 4 years in Deal Desk, Contract Management, Commercial Legal Operations, or a comparable role that supports enterprise B2B sales.

• Practical experience in negotiating redlines on commercial contracts, including indemnification, limitation of liability, warranties, data privacy, and Service Level Agreements (SLAs), and knowing when to escalate issues.

• Proven ability to coordinate multi-party approvals across Sales, Finance, and Legal under tight deadlines.

• Exceptional attention to detail and version control, combined with commercial judgment to maintain a broader perspective.

• Familiarity with Salesforce and a CLM tool such as Ironclad, Spotdraft, or equivalent.

• Proficient in AI at least at Explorer (Level 1), using AI daily to enhance personal productivity.

• Experience in digital health or Software as a Service (SaaS), and familiarity with contracting through channel partners (preferred).

• Paralegal or contract management experience or certification (preferred).

🏝️ Benefits

• Sword provides additional benefits beyond total compensation; benefits specific to each country may vary and will be detailed separately.

• Total compensation may include variable bonuses or sales incentives.

• Private company stock options may be included in total compensation when applicable.