Senior Manager, Order-to-Cash

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the operational framework, processes, controls, and team organization for an efficient Order-to-Cash function.

• Recruit, nurture, and guide the team as the organization expands.

• Create policies and procedures for pay-as-you-go and commitment billing models, invoice modifications, collections strategy, and management of billing systems changes.

• Act as the subject matter expert for initiatives involving new products and processes.

• Manage the mapping of billing systems technology stack that aligns metered usage with contract entitlements and chargeable usage.

• Collaborate with the Billing Engineering and Finance Systems teams.

• Propel enhancements in systems and processes, including the integration of AI, automation projects, and system integrations.

• Ensure the health of accounts receivable through aging reviews, coordination of collections, and resolving billing inquiries.

• Assist with monthly accounting close activities, which include contract evaluations, reconciliations, usage and invoice trend analysis, AR write-offs, and financial analytics.

• Facilitate external audits and oversee OTC-related PBC requests.

⛳️ Requirements

• Over 8 years of progressive experience in order-to-cash and billing operations.

• More than 5 years specializing in billing and collections in a SaaS or technology environment.

• Familiarity with automation tools and ERP systems, including NetSuite, Stripe, and Salesforce CPQ.

• Knowledge of marketplace platforms such as AWS, Azure, and GCP, along with analytical reporting.

• Strong analytical and problem-solving abilities.

• Capability to interpret complex contracts and data sets.

• Exceptional organizational skills and attention to detail.

• Effective communication and cross-functional collaboration capabilities.

• Proficient in presenting financial insights in a clear manner.

• Experience in designing and maintaining internal controls and documentation to ensure audit readiness and SOX compliance.

🏝️ Benefits

• Employer contributions towards healthcare.

• Stock options/equity in the company.

• Flexible time off in the United States.

• Generous time off entitlement in other countries.

• USD$500 home office setup allowance for remote employees.

• Opportunities to connect with colleagues during company-wide offsite events.

• Flexible work environment.

• Remote-friendly work arrangement.