Deal Desk & Contracts Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Take ownership of the complete contracting process for new and expansion agreements: create documents from templates, distribute paperwork, manage version tracking, and facilitate signatures.

• Evaluate and negotiate customer revisions on Master Service Agreements (MSAs), order forms, Business Associate Agreements (BAAs), and performance guarantees; address standard positions and escalate non-standard terms to the Legal team with suggested solutions.

• Oversee the approval workflow for discounts, non-standard pricing, and risk terms among Sales, Finance, Legal, Clinical, and Security, ensuring adherence to service level agreements (SLAs).

• Provide guidance to sales representatives on deal structures and commercial strategies; mentor them on standard positions.

• Ensure precise tracking of contract status, terms, and approvals in Salesforce and the Contract Lifecycle Management (CLM) system, facilitating a smooth transition to Billing and Account Management following signature.

• Update and maintain the Deal Desk playbook, which includes fallback positions, a clause library, an approval matrix, and reasons for deal stalls.

• Assist Sword’s commercial team in delivering scalable, AI-driven healthcare solutions.

⛳️ Requirements

• Minimum of 4 years of experience in Deal Desk, Contract Management, Commercial Legal Operations, or a related role supporting enterprise B2B sales.

• Practical experience in negotiating redlines on commercial contracts, including indemnification, limitation of liability, warranties, data privacy, and SLAs, along with the ability to recognize when to escalate issues.

• Proven history of coordinating multi-party approvals across Sales, Finance, and Legal departments under tight deadlines.

• Exceptional attention to detail and version control, complemented by strong commercial judgment.

• Familiarity with Salesforce and a CLM tool such as Ironclad, Spotdraft, or a similar platform.

• AI proficiency at least at Explorer (Level 1), utilizing AI tools daily to enhance personal productivity.

• Experience in digital health or SaaS environments, and familiarity with contracting through channel partners (preferred).

• Paralegal or contract management experience or certification (preferred).

🏝️ Benefits

• Comprehensive health insurance coverage.

• Opportunities for professional development and growth.

• Flexible work arrangements to support work-life balance.

• Engaging team culture focused on collaboration and innovation.