Senior Renewal Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a varied portfolio of medium to large-scale renewal accounts.

• Ensure renewals are completed accurately and on time.

• Create customized renewal strategies aimed at maximizing retention while identifying opportunities for expansion.

• Work in conjunction with Customer Success Managers and Sales Representatives on account strategies and overall customer health.

• Develop, present, and manage complex renewal quotes that align with customer requirements and usage data.

• Perform accurate renewal forecasting and provide management updates regarding progress, risks, and potential opportunities.

• Lead renewal negotiations that involve addressing customer objections, discussions on pricing, and making contract adjustments.

• Act as a subject matter expert on quoting tools and best practices within CRM systems.

• Promote data integrity and enhance operational efficiency.

• Collaborate with Product and Marketing teams to relay product updates that impact renewals.

• Monitor and report on renewal performance metrics.

• Recognize trends and contribute to process improvements.

⛳️ Requirements

• At least 3 years of experience in roles related to customer success, account management, or renewal management.

• Preferably experienced in the SaaS or educational technology sector.

• Proven ability to manage and cultivate customer relationships.

• Experience in managing high-value and multi-product accounts.

• Strong negotiation abilities and competency in handling complex client discussions.

• Capable of analyzing usage data, identifying trends, and applying insights to renewal strategies.

• Skilled at recognizing inefficiencies and contributing to operational enhancements and process optimization.

• Advanced knowledge of CRM systems and tools such as Salesforce, Gainsight, Clari, and Gong.

• Exceptional communication, organizational, and interpersonal skills.

• Self-driven and detail-oriented, with the ability to juggle multiple priorities in a dynamic work environment.

• A bachelor's degree in Business, Education, or a related field is preferred.

• Willingness to travel as necessary, up to 20% of the time.

• Successful completion of a background check is required.

• Candidates may need to verify their legal name, current physical location, valid contact number, and residential address.

🏝️ Benefits

• Competitive salary structure.

• Full-time employee ownership program.

• Flexible work culture.

• Generous time-off policy, including local holidays and an annual “Dim the Lights” period.

• Comprehensive wellness programs and mental health support.

• Access to learning and development resources.

• Professional development tools available.

• Tuition reimbursement options.

• Provision of technology and tools necessary for optimal performance.

• Participation in the Motivosity employee recognition program.

• An inclusive and supportive workplace culture.