Senior Regional Operations Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Lead, mentor, and coach a team of Regional Operations Managers while being accountable for the inspection team’s Objectives and Key Results.

• Ensure that policies, processes, procedures, and tools for floor plan audits and vehicle or facility inspections are properly understood and adhered to in order to meet regional SLAs and targets.

• Build and maintain customer relationships with dealers and the OPENLANE sales team to drive sales growth.

• Support the hiring process for contractor and full-time inspectors within designated regions.

• Collaborate with Marketplace and Commercial Sales leadership on inspection requirements, growth forecasting, scheduling, and regional success.

• Coordinate with the scheduling team to ensure timely completion of assignments and efficient use of inspection resources.

• Provide training for inspectors on OPENLANE applications, inspection processes, and job responsibilities.

• Conduct VOC and eNPS customer feedback calls as needed.

• Analyze data to identify trends among inspectors, understand capacity, enhance quality, and boost consistency.

• Act as a point of contact for contractor and inspector inquiries concerning compensation, task assignments, process updates, and application questions.

• Communicate with various departments regarding inspection feedback and inquiries.

• Collaborate with sales, product, quality, and arbitration leadership to ensure regional success.

• Engage in the development, validation, and review of training programs.

• Work in the field alongside Regional Operations Managers and inspectors to uphold quality standards and train new inspectors.

• Utilize multiple communication tools within OPENLANE.

• Serve as a reserve inspector for new markets and to fill inspection capacity gaps within the region.

⛳️ Requirements

• A minimum of 5 years of experience in operations management or a related discipline.

• At least 5+ years of demonstrated leadership experience.

• A minimum of 2+ years of automotive mechanical experience.

• Experience in hiring and working collaboratively with inspectors.

• Proficiency in using data for decision-making, analysis, and communication.

• Capability to operate a motor vehicle.

• A valid driver’s license.

• Familiarity with technology; most inspection reports are submitted electronically.

• Willingness to travel as necessary.

• Experience with Google Suite products, Slack, and other communication tools is a plus.

🏝️ Benefits

• Competitive compensation.

• Medical, dental, and vision coverage with employer HSA contributions (US) and FSA options (US).

• Immediately vested 401K (US) or RRSP (Canada) with company matching.

• Paid vacation, personal, and sick leave.

• Paid maternity and paternity leave (US).

• Employer-funded short-term disability, long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Employer-sponsored Leap into Service Day for volunteering.

• Tuition reimbursement for eligible programs.

• Opportunities to enhance your skills and share knowledge within a publicly traded, global organization.

• A company culture that prioritizes internal promotions, diverse career paths, and meaningful advancement opportunities.