Senior Provider Relations Representative – IRF RCD

This is a fully remote position, open to applicants in Alabama, +1 more state.

📋 Description

• Deliver education and training to network providers, staff, suppliers, physicians, beneficiaries, and referral agents.

• Create, prepare, review, and enhance provider education materials, which encompass web-based training, computer-based training, ACT calls, outreach presentations, listserv articles, job aids, resource tools, and web page content.

• Organize and lead meetings, workshops, training sessions, and teleconferences.

• Build and maintain relationships with providers, provider groups, staff, suppliers, physicians, beneficiaries, referral agents, and medical/professional associations.

• Address educational needs as they arise.

• Serve as a liaison between internal divisions, stakeholder groups, and relevant state/federal agencies.

• Identify and resolve issues raised during meetings, workshops, and correspondence.

• Perform administrative tasks that support education and training initiatives.

• Generate reports for management and provide insights on activities.

• Participate in and complete special projects as assigned.

• Travel within and possibly outside of Alabama, Georgia, and Tennessee as required.

⛳️ Requirements

• A Bachelor's Degree is required.

• Degree equivalency includes 4 years of relevant work experience or an Associate's degree with 2 years of relevant work experience.

• A minimum of 4 years of experience in customer service, claims processing, communications, education/training, provider relations, healthcare, or a combination of these fields.

• Must reside in Alabama, Georgia, or Tennessee.

• Willingness to travel up to 3–5 days a week, including possible overnight travel on weekdays and weekends.

• No eligibility for current or future sponsorship.

• Proven ability in developing training materials.

• Demonstrated experience delivering classroom presentations to large audiences.

• Familiarity with government healthcare programs and HIPAA policies and procedures.

• Proficient in word processing, spreadsheet, and database software.

• Strong skills in spelling, punctuation, and grammar.

• Excellent verbal and written communication abilities.

• Strong analytical and critical thinking skills.

• Basic proficiency in business math.

• Capability to persuade, negotiate, or influence others.

• Ability to manage confidential or sensitive information with discretion.

• Competence in identifying learning objectives.

• Strong course design skills, including the use of media and other instructional methods.

• Ability to assess progress and conduct training sessions effectively.

• Proficiency in Microsoft Office applications.

🏝️ Benefits

• Subsidized health plans, including dental and vision coverage.

• 401k retirement savings plan with company matching contributions.

• Life Insurance coverage.

• Paid Time Off (PTO).

• On-site cafeterias and fitness centers in major locations.

• Education Assistance programs.

• Service Recognition initiatives.

• National discounts for movies, theaters, zoos, theme parks, and more.

• A diverse and inclusive workplace that offers opportunities for skill development, career advancement, and contributions to company growth.

• Reasonable accommodations for disabilities, pregnancy-related conditions, and sincerely held religious beliefs.