Senior Property Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Supervise, train, and guide the Assistant Property Manager along with other resources in property management.

• Set accountability for maintenance, tenant relations, leasing activities, inspections, vendor management, open issues, and completion timelines.

• Oversee both residential and commercial maintenance from the initial report to verified completion, which includes vendor selection, scheduling, pricing, supervision, quality control, tenant coordination, and documentation.

• Manage lease administration across the portfolio, encompassing lease records, critical dates, renewals, options, rent increases, expirations, notifications, and significant lease obligations.

• Ensure accuracy and timeliness in recurring tenant charges within Propertyware, collaborating with the Controller for implementation.

• Monitor lease compliance for both tenants and landlords, addressing exceptions until resolution.

• Maintain a proactive property management calendar that tracks expirations, renewals, inspections, compliance obligations, vendor contracts, licenses, testing, and property-specific deadlines.

• Review and authorize property-level bills and vendor invoices for payment; verify authorization, completion, pricing, property allocation, and reconciliation controls.

• Manage tenant communications, escalations, complaints, notices, leasing activities, renewals, AIR forms, DocuSign processes, move-ins, move-outs, delinquency coordination, and operational rent roll data.

• Oversee inspections, testing, licensing, affordable housing requirements, insurance claims, property tax valuation reviews, capital improvements, repairs, construction, and other compliance or operational matters.

• Assist with CAM reconciliations by interpreting lease requirements, recoverability, allocations, property operations, and supporting documentation.

• Maintain comprehensive and up-to-date property records in Dropbox and Propertyware.

⛳️ Requirements

• Demonstrated experience in property management, preferably in both residential and commercial sectors.

• Solid understanding of daily property operations, maintenance coordination, tenant management, leasing, and vendor oversight.

• Experience in supervising or managing property management staff, with the capability to delegate, train, hold team members accountable, and follow up on outstanding matters.

• Extensive knowledge of lease administration and compliance, including renewals, expirations, options, rent increases, notifications, and lease obligations.

• Proven track record in managing maintenance and repair projects from initial request to final completion and quality control.

• Exceptional attention to detail and the ability to manage multiple properties, deadlines, vendors, tenants, and operational priorities simultaneously.

• Comfortable working autonomously and exercising sound judgment without the need for constant oversight from ownership.

• Excellent written and verbal communication skills, particularly in interactions with tenants, vendors, and internal stakeholders.

• Experience with Propertyware is highly preferred.

• Familiarity with CAM reconciliations, tenant recoveries, property-level invoices, and lease-related financial matters.

• Strong organizational and documentation skills, with experience in maintaining accurate digital property records.

• Willingness to work full-time during Pacific Time hours.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Competitive salary with performance-based bonuses.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Generous vacation and leave policies.