Senior Project Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Onboard new implementation projects.

• Ensure customer success through both reactive support and proactive services.

• Act as a liaison between deployment teams and internal Forcepoint teams during the deployment process.

• Maintain the relationship with deployment teams and share accountability for their success.

• Provide advisory support to customers during deployment via technical consulting and project management.

• Establish and nurture relationships with customer technical staff and senior management.

• Collaborate with Product Management and Engineering to relay product enhancements identified during deployments.

• Conduct at least weekly calls with each account to assess deployment status and risks.

• Execute quarterly evaluations of deployment teams.

• Manage, drive, and monitor deployment-team escalations with Engineering and Technical Support.

• Contribute deployment lessons learned and specific issues to the Knowledge Base.

• Keep abreast of the latest technology and product developments.

• Perform resource planning to fulfill demand, including recruiting staff as needed.

• Collaborate with leadership to eliminate barriers and ensure projects are completed on time, within budget, and scope.

• Undertake other assigned duties and projects.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

• Minimum of 4 years in an information systems environment supporting business-to-business customers.

• At least 5 years of experience in project management.

• Proven experience managing multiple projects simultaneously.

• Proficient in MS Project.

• PMP certification preferred.

• Minimum of 4 years working in a Professional Services environment.

• Familiarity with Salesforce and PSA.

• Understanding of billing and revenue recognition processes.

• Experience managing large, complex global programs across multiple technologies, business units, and time zones.

• Demonstrated experience in a technical customer support role.

• Ability to troubleshoot technical issues at a high level to determine the best course of action for resolution.

• Strong personal commitment to ensuring customer success with a proactive approach.

• Solid background in a dynamic, problem-solving, customer service environment.

• Flexibility, integrity, and creative problem-solving capabilities.

• Exceptional verbal and written communication skills.

• Ability to thrive in a fast-paced environment managing multiple projects under tight deadlines.

• Capability to articulate technical issues to teams and executive-level management.

• Confidence and professionalism when dealing with customers at the executive level.

• Skill in building effective working relationships across various functions.

• Experience in resource planning and recruiting staff as necessary.

• Familiarity with PMP, SCRUM, and LEAN tools and methodologies for delivery.

• Advanced proficiency in Microsoft Office, including Word, Excel, PowerPoint, Visio, and Outlook.

• Applicants must have the legal right to work in the location to which they have applied.

🏝️ Benefits

• Equal employment opportunities regardless of race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status.

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans.