Senior Program Supervisor

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee the daily operations of the program

• Ensure compliance with established Service Level Agreements

• Develop and enforce business rules specific to clients

• Maintain daily communication with the team to foster engagement and alignment with program objectives

• Recruit, nurture, and train team members

• Guarantee staffing levels are adequate for daily program requirements

• Ensure that direct reports receive the necessary training for their roles

• Collaborate with Human Resources to establish a candidate pipeline

• Provide coaching and development opportunities for direct reports

• Report Adverse Events and Product Complaint inquiries in accordance with SOPs and good manufacturing practices

• Propel team success by embodying Valeris’ values

• Ensure timely completion of corporate policy and procedure training

• Maintain consistent adherence to SOPs

• Undertake additional assigned tasks or projects

⛳️ Requirements

• A minimum of 2 years of experience in the healthcare sector

• A Bachelor’s degree or higher is highly preferred; relevant patient services experience may be considered in lieu of a degree

• Prior experience in personnel/team management

• Familiarity with the specialty drug product marketplace, health insurance claims processing, product commercialization, and collaboration with manufacturers is advantageous

• Previous experience in leading customer service teams is preferred

• Outstanding leadership skills with the ability to engage and inspire teams

• A service-oriented mindset focused on patients and care partners

• Accountability for outcomes and team performance

• Capacity to plan and prioritize tasks with a keen attention to detail

• Ability to manage disruptive impulses and handle stressful situations

• High emotional intelligence

• Capability to maintain confidentiality of personal health information

• Integrity, professionalism, and adherence to business/customer service etiquette

• Strong verbal and written communication skills

• Proficient in computer skills

• Flexibility to adapt to change

• Personal initiative and dedication to team and organizational objectives

• Ability to collaborate effectively within a team

• A positive attitude

• Typing speed of at least 35 words per minute with 97% accuracy is preferred

• Willingness to travel as needed is preferred

• Successful completion of a background check and, depending on the position, a drug screen

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs

• Access to Telehealth and Employee Assistance Program (EAP) services

• Company match on Health Savings Account contributions

• Complimentary Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability

• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting

• Paid Time Off (PTO) and Sick Leave

• Nine paid holidays plus two floating holidays

• Opportunities for career advancement and personal and professional development

• A challenging and stimulating work environment that encourages innovative ideas

• An inclusive workplace and mission-driven culture

• Background check and, depending on the position, drug screen in accordance with company standards