Senior Program Manager – Seller Experience

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the complete experience for Trace3's sellers and proactively eliminate obstacles throughout the sales process.

• Establish and lead a seller advisory board, acting as the representative voice of the field within Revenue Operations.

• Collect and assess seller feedback, workflow insights, and productivity metrics to pinpoint challenges to selling efficiency.

• Evaluate and track seller satisfaction and experiences across various regions, segments, and roles.

• Keep a prioritized list of opportunities for enhancing seller productivity and improvement projects.

• Spearhead continuous improvement initiatives aimed at optimizing sales processes and enhancing seller productivity.

• Assess existing processes, identify inefficiencies, and design scalable solutions that yield measurable business results.

• Create and uphold process documentation, standards, and governance within Revenue Operations.

• Oversee the rollout, training, and adoption of new processes, tools, and capabilities.

• Manage the intake, prioritization, and roadmap planning for seller-focused process and technology enhancements.

• Define and track key performance indicators (KPIs) related to seller productivity, adoption, effectiveness, and experiences.

• Create reporting frameworks and performance benchmarks to evaluate the impact of initiatives.

• Measure and communicate the realized business value, productivity improvements, process efficiencies, and adoption results.

• Collaborate with leadership to identify trends, risks, and opportunities that enhance sales execution.

• Enhance the onboarding and ramp-up experience for new sellers in collaboration with POH, Sales Leadership, and IT.

• Develop programs and metrics to accelerate the time-to-productivity for new sellers.

• Support role-specific enablement, certification, and readiness programs.

• Monitor the effectiveness of the ramp-up process and suggest improvements based on performance data and seller feedback.

• Lead change management efforts for Revenue Operations initiatives, ensuring sustainable behavior changes.

• Create communication, training, and reinforcement strategies to maximize seller engagement and utilization.

• Advocate for sellers in cross-functional decision-making and prioritization conversations.

• Set adoption metrics and accountability measures to validate success and business impact.

• Collaborate with Sales Leadership, HR, Marketing, IT, Finance, Customer Experience, and Transformation teams.

• Foster stakeholder alignment and influence outcomes without direct authority.

• Lead through collaboration, data-driven decision-making, and a customer-centric approach.

⛳️ Requirements

• A Bachelor's degree is required; an advanced degree is preferred.

• Over 7 years of experience in Sales Operations, Revenue Operations, Business Operations, Process Improvement, Sales Enablement, or a related field.

• At least 3 years of experience leading enterprise-level programs from strategy to implementation.

• Proficiency in process improvement methodologies such as Lean, Six Sigma (Yellow Belt or higher), or equivalent training and experience is highly preferred.

• Experience in developing and managing customer, employee, or seller experience programs, including structured feedback and listening processes.

• Proven history of leading process improvement initiatives from discovery and analysis through to implementation, documentation, training, change management, and measurable adoption.

• Experience in designing and managing structured feedback programs, including advisory boards, seller councils, surveys, voice-of-the-customer programs, workflow observations, or similar mechanisms.

• Strong analytical and quantitative skills, including setting performance baselines, defining success metrics, and conveying insights to executive stakeholders.

• Familiarity with CRM, ERP, sales enablement, and related business systems; a solid understanding of seller workflows and revenue processes.

• Experience collaborating across functions with Sales, People Operations, IT, Marketing, Finance, and other business units to drive organizational change.

• Experience in supporting onboarding, training, certification, adoption, or enablement programs that enhance employee productivity and performance.

• Ability to influence stakeholders and achieve alignment across organizations without direct authority.

• Strong executive presence along with exceptional written, verbal, and presentation skills, including delivering recommendations and results to senior leadership.

• Highly organized with the capability to manage multiple priorities and drive results in a fast-paced, evolving environment.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans for you and your dependents.

• 401(k) Retirement Plan with Employer Match.

• 529 College Savings Plan.

• Health Savings Account.

• Life Insurance.

• Long-Term Disability.

• Competitive Compensation.

• Training and development programs.

• Major offices stocked with snacks and beverages.

• Collaborative and dynamic culture.

• Work-life balance and generous paid time off.