Senior Program Manager – Patient Support Programs

This is a fully remote position, open to applicants in Canada.

📋 Description

• Report to the Director of Patient Programs

• Inspire and guide a team of Program Managers in the development and execution of patient support programs

• Provide direct oversight to Program Managers

• Ensure the delivery of patient care, operational quality, and partner satisfaction

• Build and nurture strong relationships with partners and stakeholders

• Create collaborative internal networks and work cross-functionally across various organizational departments

• Drive ongoing process improvements and operational excellence for patient support programs and partner portfolios

• Ensure programs meet targeted KPIs and metrics

• Guarantee operations comply with regulatory, partner, and quality guidelines

• Coach and develop direct reports while fostering strong team engagement

• Co-create solutions to enhance the patient journey

• Assist in resolving client issues and concerns

• Review change requests and recommend appropriate actions

• Lead regular business reviews with partners

• Support RFPs, contract negotiations, and program launches

• Stay informed and apply current industry trend knowledge

• Assist with special projects involving planning, resource allocation, financial reviews, and change implementation

• Report patient safety information and product quality complaints as required

• Review the accuracy of invoices

⛳️ Requirements

• Experience in building and leading strong collaborative, cross-functional teams with both internal and external stakeholders

• University degree in business or healthcare, or an equivalent combination of experience and education

• At least 3 years of experience in partner relationship and account management

• A minimum of 2 years of experience in leading teams and coaching direct reports

• At least 2 years of experience managing patient support programs or business process outsourcing delivery teams, preferably in healthcare

• Extensive experience in Oncology PSP operations and reimbursement is a significant asset

• Strong project management and change management experience

• Proven ability to manage timelines and achieve project objectives

• Effective oral and written communication skills, along with strong presentation abilities

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

• Excellent critical thinking skills with the ability to prioritize multiple projects/tasks

• Understanding of multi-channel contact center operations, ideally on a distributed basis

• General knowledge of pharmacovigilance requirements

• Strong comprehension of financial statements and budgeting

• Familiarity with electronic data management systems

• Bilingual proficiency in written and verbal English and French is required for effective communication with internal and external stakeholders

• Project management designation/certificate is a significant asset

🏝️ Benefits

• Competitive salary

• Incentive program

• Comprehensive benefits package

• Opportunities for growth and career advancement

• Monthly pulse surveys and an above-industry engagement culture

• Remote work arrangement

• Full-time permanent employment

• A healthy and safe work environment

• An inclusive and accessible workplace

• Accommodations available upon request