Senior Program Manager, Patient Services

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the daily operations of patient services teams and their activities.

• Direct project management for patient service initiatives, including deliverables, meetings, timelines, status updates, and risk assessments.

• Act as the primary liaison for external parties, agencies, and vendors of patient materials.

• Monitor and manage purchase orders and invoices related to patient services programs.

• Oversee patient support materials through promotional resource committee processes, including development, review, submission, approval tracking, communication, and compliance with expiry regulations.

• Collaborate with IT and systems teams to implement patient service materials and facilitate their rollout to vendor end users.

• Spearhead enterprise-level planning, governance, prioritization, and execution of strategic patient services projects.

• Provide strategic direction and performance management for external vendors and HUB partners, including management of KPIs and SLAs.

• Manage budget forecasting, accruals, expense tracking, and financial planning.

• Create executive dashboards, scorecards, and business reviews for senior leadership.

• Conduct root cause analyses, risk assessments, and resolve complex issues.

• Serve as the business lead for process optimization, operational excellence, and change management initiatives.

• Function as a subject matter expert in reimbursement, patient access, affordability, and patient support operations.

⛳️ Requirements

• Bachelor's degree or equivalent experience required.

• At least 8-10 years of progressive experience in patient services, reimbursement, access, affordability programs, HUB operations, or related pharmaceutical support services.

• Proven leadership in managing complex cross-functional initiatives.

• Experience in rare diseases is highly preferred.

• Exceptional written and verbal communication skills.

• Strong problem-solving capabilities leveraging a process-oriented mindset and analytical skills.

• Excellent collaboration abilities.

• Detail-oriented, conscientious, and exceptionally organized.

• Strong project management capabilities.

• Familiarity with benefit designs, payer processes, prior authorization, and appeals processes.

• Expertise in patient services operations, reimbursement support models, affordability initiatives, specialty pharmacy operations, and HUB services.

• Proficient in cross-functional leadership, executive communication, stakeholder influence, and program governance.

• Strong executive presence with the ability to influence decisions without direct authority.

• Willingness to travel and work long and/or irregular hours as needed.

• A Master's degree, MBA, PMP certification, or equivalent advanced professional designation is preferred.

🏝️ Benefits

• Competitive salary and benefits package.

• Eligibility for bonuses in alignment with the applicable program.

• Comprehensive Total Rewards package.