Senior Program Manager, Contingent Workforce

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the comprehensive strategy, operations, and ongoing enhancement of Zillow Group’s contingent workforce program.

• Drive the advancement of the contingent workforce operating model, which includes internalizing essential program functions and managing knowledge transfer.

• Lead and cultivate the contingent workforce program team.

• Formulate and implement a roadmap for global expansion.

• Create and sustain frameworks for intake, engagement models, worker classification, and lifecycle management.

• Establish governance and controls for worker classification, approvals, assignment duration, onboarding, offboarding, and supplier compliance.

• Supervise and refine hiring and onboarding processes, encompassing hardware, software, and access provisioning.

• Manage the contingent workforce systems roadmap and business requirements, including integrations with Beeline and Workday.

• Implement financial and supplier management processes, including invoice reconciliation, issue resolution, supplier performance monitoring, and spend reporting.

• Lead supplier lifecycle management, which includes onboarding, performance evaluations, issue resolution, and renewal planning.

• Define and track performance metrics across service delivery, compliance, data quality, supplier performance, and expenditures.

• Provide insights into workforce and spending for workforce planning and budget forecasting.

• Create self-service guidance, training materials, and communications.

• Act as the escalation point for intricate program issues.

• Spearhead cross-functional initiatives from discovery to implementation, encompassing project planning, stakeholder alignment, change management, and adoption.

• Ensure a consistent experience for contingent workers and managers throughout onboarding, access, support, and offboarding processes.

⛳️ Requirements

• 7+ years of experience in designing, implementing, and leading contingent workforce programs in complex, cross-functional settings.

• Extensive knowledge of contingent workforce practices, worker classification assessments, engagement requirements, and program governance.

• Proven experience collaborating with Legal and compliance teams on both domestic and international requirements.

• Demonstrated ability to build or enhance contingent workforce programs.

• Experience in leading and developing a team.

• Background in managing MSP, VMS, staffing suppliers, and other service provider relationships.

• Experience with VMS and HR system integrations.

• Strong analytical abilities for interpreting workforce, supplier, and financial data.

• Capability to lead change, build consensus, and influence stakeholders at all organizational levels.

• Experience working within shared services and matrixed organizations.

• Excellent skills in communication, project management, and stakeholder engagement.

• Experience in transitioning contingent workforce responsibilities from an MSP to an in-house or hybrid operating model (preferred).

• Experience in expanding contingent workforce programs internationally (preferred).

• Familiarity with Beeline, Workday, or similar VMS and HR technology platforms (preferred).

• Experience in improving contingent workforce invoicing, reconciliation, and spend reporting (preferred).

• Experience leading large-scale process or system transitions in technology-driven organizations (preferred).

• Certified Contingent Workforce Professional (CCWP) certification (preferred).

• U.S. employees may reside in any of the 50 United States, with limited exceptions.

🏝️ Benefits

• Equity awards based on factors such as experience, performance, and location.

• Remote work from a location of the employee’s choice.

• Flexibility to work from wherever employees are most productive.