Senior Program Manager, Commercial Systems – Fixed Term

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that the Commercial Systems roadmap prioritizes initiatives with the highest return on investment by implementing a structured intake and prioritization process, and confidently communicate "not now" to senior stakeholders when necessary.

• Transform ambiguous business requests into detailed, documented requirements that can be utilized by administrators, engineers, and vendors for development.

• Successfully manage multiple simultaneous initiatives, ensuring timely delivery from planning and dependency management through user acceptance testing, launch, and status reporting.

• Maintain alignment among Commercial and cross-functional stakeholders by effectively resolving conflicting priorities and eliminating obstacles.

• Keep the broader stakeholder community updated with consistent roadmap communications, status reports, and timely escalations.

• Ensure continuity of ongoing projects by cataloging active initiatives and stakeholders during your initial weeks.

• Enhance the documentation and handover process of Commercial Systems to make it more accessible for returning team members or a future permanent hire.

⛳️ Requirements

• A minimum of 10 years of relevant experience, including 3-5 years of managing cross-functional programs or a systems/operations role.

• Proven experience in establishing and running an intake and ROI-based prioritization process, with the ability to confidently communicate "not now" to senior stakeholders.

• Skilled in conducting discovery sessions with non-technical partners and transforming vague requests into clear, documented requirements for engineers, administrators, and vendors.

• Experience managing multiple concurrent initiatives from start to finish, covering planning, dependencies, user acceptance testing, launches, and status reporting.

• Credibility with senior leaders across Sales, Marketing, Finance, Customer Success, and/or Operations, with a talent for resolving competing priorities without formal authority.

• Excellent written and executive communication skills, including the ability to provide roadmap updates, status summaries, and clear escalations.

• Self-motivated and capable of quickly orienting oneself within a new environment.

• Nice to have: Background in RevOps or GTM systems (such as CRM, CPQ, marketing automation, data, and reporting).

• Nice to have: Familiarity with systems like HubSpot, NetSuite, or similar platforms.

• Nice to have: Experience in managing vendors, agencies, or contract administrators.

• Nice to have: Previous interim, fractional, or consulting experience.

• Nice to have: Experience in a high-growth company where processes are still being developed.

🏝️ Benefits

• Competitive salary

• Health, dental, vision insurance, and mental health resources

• An Ōura Ring provided for personal use during your employment

• 20 days of paid time off, in addition to 13 paid holidays and 8 days of flexible wellness time off (prorated)

• Paid sick leave