Senior Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee multiple senior client engagements simultaneously, managing intricate, multi-workstream implementations for top-tier banks and financial institutions.

• Ensure consistent and successful project delivery by defining scope, requirements, staffing, and budget throughout the project lifecycle.

• Serve as the primary escalation contact for executive and C-level client stakeholders.

• Coordinate resources across internal teams, clients, and third-party vendors, including cross-regional and cross-functional groups.

• Develop and sustain documentation for decisions, action items, issues, and risks.

• Record detailed requirements for enhancements and new features while collaborating with Architects and Consultants on solution design.

• Organize and lead user acceptance testing (UAT).

• Identify and manage project risks, including regulatory and compliance considerations within banking and financial services.

• Communicate project and program status to both internal and external stakeholders, including senior leadership.

• Address functional and technical inquiries.

• Mentor and guide Project Managers and Consultants.

• Ensure client satisfaction while identifying potential future business opportunities.

• Lead the development and lifecycle of Statements of Work, covering scoping, effort/cost estimation, change orders, and renewals.

• Influence delivery methodology and define new project phases.

⛳️ Requirements

• 8+ years of experience in Project Management.

• Proven history of delivering large-scale, intricate software implementations for top-tier banks or major financial institutions.

• Bachelor's Degree in Computer Science, Business, or a related field, or equivalent experience.

• PMP, PRINCE2, or equivalent certification is mandatory.

• Proficiency in English is essential.

• Demonstrated experience managing enterprise software implementations for highly regulated organizations.

• Extensive knowledge of the Software Development Life Cycle (SDLC) and methodologies such as Waterfall, Agile, and Iterative.

• Experience overseeing implementations from the vendor/consulting perspective is strongly preferred.

• Exceptional written and verbal communication skills, with the ability to present to and influence C-level and executive stakeholders.

• Strong organizational, problem-solving, and leadership capabilities.

• Experience managing technology projects and programs from initiation through production launch and ongoing support.

• Proficient in managing scope, schedule, cost, risk, quality, customer satisfaction, and senior-level client relationships.

• Familiarity with regulatory, compliance, and risk considerations in banking and financial services technology.

• Excellent command of MS Office, MS Project, and Visio.

• Capability to prioritize, make decisions under ambiguity, and adhere to tight deadlines.

• Strong multitasking abilities across several large projects or programs concurrently.

• Solid understanding of technologies, including databases and their application in business settings.

• Expert knowledge of systems analysis, business analysis, requirements gathering, and project management techniques.

• Proven experience in owning or co-authoring Statements of Work (SOWs), change orders, and scope/estimation documentation.

• Professional fluency in Spanish and/or Portuguese is a plus but not required.

🏝️ Benefits

• Comprehensive health and wellness plans.

• Paid time off.

• Company holidays.

• Flexible and remote-friendly work opportunities.

• Maternity/paternity leave.

• Extensive benefits package.

• Eligibility for bonuses.