Senior Program Manager

This is a fully remote position, open to applicants in Alabama, +20 more locations.

📋 Description

• Strategically map and enhance end-to-end commercial workflows throughout the lead-to-opportunity-to-order seller journey.

• Assist with system modifications, workflow governance, and process improvements.

• Utilize practical operational judgment to identify when manual processes or light interventions are more beneficial than extensive software automation.

• Collaborate with IT, CRM administrators, and platform teams to convert commercial requirements into scalable system designs and workflow logic.

• Maintain CRM data integrity, establish process governance, and eliminate bottlenecks within the commercial team.

• Adapt to changing priorities and manage deliverables across various initiatives.

• Relieve operational leadership of daily project tasks to ensure program milestones are met on time.

• Connect Sales, IT, Customer Success, Finance, Product, and Legal stakeholders.

• Influence cross-functional partners, overcome operational obstacles, and achieve consensus without formal authority.

• Collect feedback from frontline sales staff and advocate for continuous improvement.

• Create standard operating procedures (SOPs), process documentation, and user enablement resources to facilitate change management and platform adoption.

⛳️ Requirements

• A minimum of 4 years of practical experience in project management, business operations management, or sales operations in a fast-paced setting.

• Demonstrated success in bringing innovative, practical insights from external organizations to address operational challenges and enhance team workflows.

• Strong conceptual understanding of enterprise CRM systems, including Salesforce, Microsoft Dynamics, or HubSpot, with a focus on system design, data flow, workflow logic, and user interaction.

• Comprehensive knowledge of the complete B2B sales cycle, encompassing lead conversion, opportunity management, quoting handoffs, and order processing.

• High level of common sense, practical decision-making, and prioritization of operational processes.

• Ability to evaluate cost versus value when considering process automations.

• Exceptional communication and interpersonal skills.

• Confidence to facilitate alignment, influence cross-functional partners, and independently make sound operational decisions.

• Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, or equivalent practical experience.

• Legal authorization to work in the U.S. indefinitely.

• Employer work permit sponsorship is not available for this position.

🏝️ Benefits

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave