Senior Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the implementation of AI-driven programs that align with customer contracts and strategic objectives.

• Collaborate with executive stakeholders to establish problem statements, success metrics, and the scope of delivery.

• Convert high-level AI concepts into actionable plans that include milestones, accountability, and dependencies.

• Facilitate execution across product, engineering, data science, security, and customer success teams.

• Develop and maintain project, release, and sprint schedules.

• Provide updates to both customers and internal leadership.

• Create project charters, roadmaps, governance presentations, and executive summaries.

• Identify and manage risks associated with data readiness, integration complexities, compliance, and change management.

• Prepare weekly, monthly, and executive governance updates focused on results.

• Manage resource capacity, utilization, and delivery trade-offs across multiple initiatives.

• Lead working sessions with customers and internal teams, document decisions, and ensure action items are resolved.

• Collaborate with product, engineering, data science, and infrastructure teams to facilitate execution.

• Take ownership of the transition from pilot or build phases to production deployment and ongoing support.

• Monitor and report on KPIs and OKRs related to delivery health, adoption, and value realization.

• Identify and eliminate organizational, process, and cultural barriers to successful delivery.

• Act as a trusted execution partner and advisor for both customers and internal leadership.

⛳️ Requirements

• A minimum of 7 years of experience in project or program management within healthcare, SaaS, or enterprise technology sectors.

• A Bachelor's degree is required.

• Ability to present to executive leadership and manage competing priorities effectively.

• Proven experience leading cross-functional teams in product, engineering, and data science.

• Familiarity with hybrid Agile delivery frameworks and tools such as Jira, Confluence, and Smartsheet.

• Experience managing delivery conversations with clients.

• PMP certification or equivalent experience in enterprise program governance is preferred.

• Willingness to travel within the United States.

• Availability for overlap with India working hours.

• Preferred: At least 2 years of experience with AI initiatives.

• Preferred: Experience with healthcare data and interoperability standards, including CCDA, HL7, and FHIR.

🏝️ Benefits

• 20 days of fixed time off each year, in addition to company holidays.

• Generous parental leave policy.

• Financial incentives and recognition at the company-wide level.

• Comprehensive medical, dental, and vision insurance.

• 100% company-covered short- and long-term disability insurance.

• 100% company-paid basic life insurance.

• Discounted legal assistance.

• Pet insurance options available.