Senior Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the coordination of activities, priorities, milestones, dependencies, risks, and issues across various OCFO divisions.

• Create and manage program trackers that encompass milestones, tasks, suspense dates, risks, issues, and dependencies.

• Recognize workflow challenges, bottlenecks, delays, resource limitations, system access difficulties, and other operational hindrances.

• Perform root-cause analysis and formulate recommendations to resolve identified issues.

• Keep track of issue and resolution details, ensuring corrective actions are monitored until completion.

• Develop and maintain dashboards and reports that illustrate performance trends, cycle times, workload, SLA adherence, accuracy, risks, and other performance metrics.

• Analyze operational data to pinpoint inefficiencies, recurring errors, risks, and areas for process enhancement, standardization, or automation.

• Prepare weekly, monthly, and quarterly reports, dashboards, briefings, and various materials for OCFO leadership.

• Identify processes that could benefit from AI, automation, or low-code solutions.

• Document current processes and design future-state concepts for potential AI or automation improvements.

• Assist in the development and evaluation of AI and automation pilots, including requirements, test scripts, metrics, lessons learned, and suggested enhancements.

• Evaluate AI readiness, addressing factors such as data availability, system limitations, workforce adoption, training requirements, governance, and security considerations.

• Map workflows to find chances to eliminate unnecessary manual steps, redundant approvals, inconsistent processes, and other inefficiencies.

• Create and update SOPs, playbooks, workflow maps, templates, quick-reference guides, decision trees, and job aids.

• Support process enhancements using SharePoint, Power BI, Power Apps, and Power Automate.

• Collaborate with OCFO stakeholders, system administrators, policy leads, and functional experts to facilitate the execution of process improvements.

• Lead meetings, working sessions, and cross-divisional coordination activities.

• Prepare executive-level reports, briefings, memoranda, talking points, slide presentations, risk summaries, and decision-support materials.

• Assist in ensuring OCFO audit readiness, reviews, modernization efforts, compliance activities, and other cross-divisional initiatives.

⛳️ Requirements

• A minimum of eight (8) years of relevant experience.

• Bachelor's Degree.

• Proven ability to manage and ensure the successful completion of multiple technical tasks.

• Experience in managing and coordinating projects, programs, or work involving various activities and stakeholders.

• Skilled in identifying and resolving project or operational challenges.

• Experience in preparing status reports and communicating project updates to customers and management.

• Excellent written and verbal communication skills.

• Ability to work autonomously and effectively coordinate with Government and contractor personnel.

• U.S. Citizen with the capability to meet and successfully complete the required Government background investigation.

• Preferred: substantial experience in program management and aligning new processes with strategic priorities within an Office of the Chief Financial Officer or a similar organization.

• Preferred: extensive experience utilizing artificial intelligence (AI), robotic process automation (RPA), or related technologies in alignment with organizational strategic objectives.

• Preferred: prior experience supporting Indian Affairs or a comparable Federal agency.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company matching contributions.

• Tax-deferred savings options.

• Additional supplementary benefits.

• Paid time off for personal and vacation days.

• Opportunities for professional development.