Senior Program Manager, AI Ops – GTM

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the essential link between the Revenue organization and technical engineers within Enterprise Systems for AI-related builds and deployments.

• Convert business use cases into technical requirements and user stories.

• Synchronize timelines, project plans, and scope among technical and business teams.

• Develop and uphold AI usage processes and policies in collaboration with IT leaders.

• Collaborate with business and data teams to pinpoint, prepare, and uphold high-quality data sources.

• Manage the internal roadmap for AI agents, applications, and prompts.

• Steer agile development through intake, sizing, development, quality assurance, release, and continuous support.

• Work closely with Revenue Developers on agent, application, and prompt engineering.

• Assess ongoing agentic-use-case consumption costs based on usage, token consumption, and model selection.

• Develop business cases for AI investment priorities and roadmap prioritization.

• Organize GTM AI vendor evaluations, including vetting, trial criteria, procurement, information security, legal considerations, and internal tool comparisons.

• Deliver updates to executives and business leaders, translating technical concepts into business terms with an emphasis on impact.

• Formulate internal AI product strategy and development practices for solutions catering to over 2,000 sellers.

• Educate organization members on AI tools while measuring and enhancing adoption.

⛳️ Requirements

• A combination of business and technical expertise.

• Over 5 years of experience in product or program management.

• Minimum of 2 years working directly with engineering resources.

• At least 2 years of practical experience with GenAI fundamentals, including prompt engineering, retrieval-augmented generation (RAG) pipelines, and multi-agent orchestration.

• Capability to model LLM operating costs, including token burn, model selection, and usage forecasts.

• Experience in creating business cases to rationalize investments in internal tools.

• Proficiency in Agile methodologies for AI, including backlog triage, sprints, rapid A/B testing, and post-release monitoring.

• Proven ability to guide cross-functional delivery across business, technical, and procurement teams.

• Must be authorized to receive and access commodities and technologies regulated under U.S. Export Administration Regulations.

• Employees must have authorization to access Motive products and technology.

🏝️ Benefits

• Comprehensive health, pharmacy, optical, and dental care benefits.

• Paid time off.

• Sick leave.

• Coverage for short-term and long-term disability.

• Life insurance.

• 401(k) contributions.

• Certain roles may include restricted stock units.

• Some interviews or new-hire training sessions may take place in person at one of Motive's global offices.