Senior Professional Services Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead significant, enterprise-level customer implementations of the Zscaler Zero Trust Exchange platform from initiation to project completion.

• Act as the main trusted advisor and key point of contact throughout the deployment process.

• Coordinate technical resources and cross-functional teams to achieve secure business outcomes.

• Oversee the entire delivery lifecycle of simultaneous, intricate customer deployments, encompassing planning, execution, governance, risk management, and formal project sign-off.

• Direct multiple customer engagements that involve Zero Trust deployments, legacy security tool transitions, architecture evaluations, and optimization initiatives.

• Establish, monitor, and communicate deployment success criteria, metrics, milestones, and timelines.

• Create and sustain project charters, schedules, RAID logs, resource allocations, and status updates.

• Collaborate with internal experts and customer stakeholders to identify obstacles, manage escalations, promote operational readiness, and utilize AI-driven project management tools.

⛳️ Requirements

• Proven curiosity and proactive exploration of AI tools, with a demonstrated history of incorporating new technologies to improve daily workflows and enhance problem-solving.

• Over 5 years of formal project or program management experience delivering customer-facing technical solutions in a professional services, consulting, or enterprise SaaS deployment context.

• Active or in-progress Project Management Professional (PMP), PRINCE2, or an equivalent recognized project management certification.

• Practical knowledge of essential networking and security principles, including firewalls, proxies, secure web gateways (SWG), and VPN architectures.

• Outstanding written, verbal, and presentation abilities, with a proven capacity to lead executive briefings and conduct technical workshops.

• Availability to support customer engagements during standard US business hours (Central Time Zone preferred) and readiness to travel for on-site kickoffs and design workshops as required.

• Relevant experience managing large-scale deployments of Zero Trust architecture, SASE, or enterprise cloud security platforms (e.g., ZIA, ZPA, ZDX) is preferred.

• Proficiency with Professional Services Automation (PSA) and work management platforms such as Salesforce, Jira, Confluence, and Smartsheet is preferred.

• A successful track record in leading complex enterprise digital transformations, including experience integrating predictive analytics, generative AI, or workflow automation into PMO reporting is preferred.

🏝️ Benefits

• Various health plans.

• Time off plans for vacation and sick time.

• Parental leave options.

• Retirement options.

• Education reimbursement.

• In-office perks.