Senior Professional Services Engineer

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Deliver production-ready implementations of Temporal by collaborating with customer and partner engineering teams to co-build initial workflows.

• Teach and implement production-safe workflow patterns, which encompass retries, timeouts, heartbeats, determinism, and versioning.

• Identify and eliminate early activation blockers before they escalate into larger issues.

• Assist customers in establishing and managing Temporal Server in production, including in self-hosted environments.

• Define deployment strategies for workers, including scaling and operational guardrails, such as upgrade strategies, failure handling, and capacity planning.

• Establish standards for observability and reliability through the use of metrics, alerts, and dashboards.

• Develop runbooks, templates, examples, and documentation to enhance delivery quality.

• Lead interactive workshops and training sessions for customer and partner engineers.

• Take ownership of complex technical delivery challenges, working closely with Support and Platform Architects.

• Provide feedback on products and engineering based on observed implementation patterns and failure scenarios.

⛳️ Requirements

• Proven experience in delivering and managing production systems where reliability and incident response are critical.

• In-depth understanding of distributed systems, including failure modes, scaling trade-offs, and operational safety measures.

• Proficiency in at least one major programming language, such as Go, Java, Python, or TypeScript.

• Experience in deploying and managing production services in cloud and/or self-hosted environments.

• Ability to design and articulate operational standards, including on-call readiness, runbooks, and capacity planning.

• Comfortable engaging directly with customers during high-stakes delivery situations.

• Strong debugging abilities and capability to navigate ambiguity and complex real-world constraints.

• Skilled in teaching and empowering other engineers.

• Familiarity with workflow orchestration systems, distributed task processing, or durable execution concepts.

• Experience in developing observability programs, reusable reference architectures, templates, or enablement programs is advantageous.

🏝️ Benefits

• Equity

• Commission: $23,400–$30,712

• Remote work arrangement

• Reasonable accommodations available for individuals with disabilities

• Option to opt-out of AI interview recording without affecting candidacy