Senior Professional Services Engineer

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Deliver production-ready Temporal solutions by collaborating on initial workflows with customer and partner engineering teams.

• Implement and instruct on production-safe workflow patterns, which include retries, timeouts, heartbeats, determinism, and versioning.

• Identify and eliminate early activation obstacles before they escalate into larger issues.

• Assist customers in establishing and managing Temporal Server in production, including in self-hosted settings.

• Define guidelines for worker deployment, scaling, and operational practices, covering upgrade strategies, failure management, and capacity planning.

• Set observability and reliability benchmarks by specifying metrics, alerts, and dashboards for workflows, workers, and the Temporal Server.

• Develop repeatable runbooks, templates, examples, and documentation to enhance delivery quality across engagements.

• Conduct hands-on workshops and training sessions for customer and partner engineers.

• Manage complex technical delivery challenges from start to finish, collaborating with Support and Platform Architects.

• Offer actionable insights regarding product and engineering based on implementation patterns and failure scenarios.

⛳️ Requirements

• Proven experience in delivering and managing production systems where reliability and incident response are critical.

• Strong comprehension of distributed systems, failure modes, scaling trade-offs, and operational safety.

• Proficient in hands-on coding with at least one major programming language, such as Go, Java, Python, or TypeScript.

• Experience in deploying and managing production services in cloud and/or self-hosted environments.

• Capability to design and articulate operational standards, including on-call readiness, runbooks, and capacity planning.

• Ability to directly engage with customers during high-stakes delivery situations.

• Excellent debugging skills and the ability to handle ambiguity and complex real-world constraints.

• Ability to teach and empower other engineers.

• Nice to have: experience with workflow orchestration systems, distributed task processing, or durable execution concepts.

• Nice to have: experience in developing observability programs, including dashboards, alerting strategies, and operational maturity models.

• Nice to have: skill in creating reusable reference architectures, templates, or internal enablement programs.

• Nice to have: strong collaborative skills with product and engineering teams.

• Nice to have: experience working with partners or service delivery models at scale.

🏝️ Benefits

• Equity

• Commission: $23,400–$30,712

• Reasonable accommodation for individuals with disabilities

• Option to opt out of AI interview recording without affecting candidacy