Senior Product Owner

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the daily operations of the support team by establishing priorities and delegating requests.

• Act as the liaison between internal and external stakeholders and the technical team regarding support-related issues.

• Track Service Level Agreements (SLAs), identify areas for improvement, and suggest enhancements to the support workflow.

• Address platform-related challenges, make decisions, and manage compromises to maintain business obligations.

• Work in conjunction with Product and Development teams to escalate intricate issues.

• Serve as the representative of the support team to clients and stakeholders.

• Aid in the continuous understanding of agile best practices and the exploration of emerging technological opportunities.

⛳️ Requirements

• Prior experience in managing support teams.

• Familiarity with the Adobe Commerce platform, including practical knowledge of its functionalities and constraints.

• Experience with agile methodologies.

• Intermediate to advanced proficiency in English.

• Professional Scrum Master (PSM) certification.

🏝️ Benefits

• Opportunities for growth.

• A culture driven by values.

• International career prospects.

• A chance to influence the future of experiences.

• An environment that promotes continuous learning.

• A culture that fosters creativity, diversity, and autonomy.

• A global, borderless model that allows for integrated and seamless collaboration.

• An inclusive atmosphere that supports professional development and growth.

• Accommodations provided during the selection process, when necessary.