Senior Product Owner

This is a fully remote position, open to applicants in Florida.

📋 Description

• Develop and implement product strategies that enhance customer experiences within Ryder's digital ecosystem.

• Recognize opportunities to streamline customer access to information, support, transactions, and engagement through digital products.

• Propel automation, artificial intelligence, conversational interfaces, predictive insights, and intelligent workflows to boost customer outcomes and operational efficiency.

• Facilitate seamless omnichannel experiences across web, mobile, messaging, communication platforms, and emerging customer engagement technologies.

• Spearhead product discovery, roadmap planning, prioritization, and delivery initiatives.

• Convert customer and business requirements into product specifications, user stories, and measurable results.

• Utilize customer feedback, journey analytics, operational metrics, and product performance data to prioritize investments and continually enhance experiences.

• Collaborate with business operations, customer experience, technology, data, and commercial teams to align product strategies with organizational objectives.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• Bachelor's degree in Business Administration, Supply Chain, Computer Science, or a related field.

• A minimum of six (6) years of experience in product management, digital transformation, solution design, business planning, strategy development, competitive analysis, and financial analysis.

• At least eight (8) years of experience in logistics, operations, engineering, agile development, or solution development.

• Proven experience managing customer-facing digital products focused on self-service, customer engagement, workflow automation, or operational efficiency.

• Familiarity with Artificial Intelligence (AI), Generative AI, conversational experiences, virtual assistants, or intelligent automation solutions.

• Experience designing and delivering omnichannel customer experiences across web, mobile, messaging, notifications, and communication platforms.

• Background with enterprise SaaS platforms, CRM systems, customer engagement platforms, or workflow management solutions.

• Expertise in defining and managing integrations through APIs, middleware, event-driven architectures, or cloud-based integration platforms.

• Experience collaborating with Salesforce, service management systems, customer engagement platforms, and enterprise operational applications.

• Strong knowledge of customer journey mapping, service design, experience measurement, and digital adoption strategies.

• Ability to minimize manual effort, optimize workflows, and enhance operational scalability through technology.

• Experience defining product success metrics and evaluating outcomes through customer, operational, and financial KPIs.

• Knowledge of digital customer experience, customer engagement platforms, SaaS solutions, workflow automation, artificial intelligence, enterprise integrations, and customer service technologies.

• Understanding of fleet management or transportation logistics industries.

• Willingness to travel 5–10%.

🏝️ Benefits

• Medical insurance.

• Prescription coverage.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Options for disability insurance.

• Paid time off for vacation, illness, bereavement, family, and parental leave.

• Tax-advantaged 401(k) retirement savings plan.

• Opportunities for annual bonuses, commissions, and/or long-term incentive plans may be available depending on the level and/or type.

• Equal Opportunity Employer and Drug-Free workplace.