Senior Product Manager – Strategic Client Programs

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Take ownership of the strategic client program's product vision, its current state, future trajectory, and underlying rationale.

• Convert client discussions into defined problems, priorities, and requirements.

• Collaborate with engineering to prioritize tasks, make necessary tradeoffs, draft specifications, and ensure timely delivery.

• Clearly communicate feasibility and viability decisions to clients, and assertively push back when necessary.

• Collaborate with client success leads to synchronize client communications and manage expectations effectively.

• Assess whether and how client-specific initiatives should transition into the shared platform.

• Define, monitor, and report on program outcomes both to clients and internally.

• Engage in regular meetings with the strategic client, client success teams, engineering, and platform product teams.

• Report directly to the Director of Product, Client Success.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• At least 6 years of experience in product management.

• Demonstrated experience managing products for enterprise customers or large accounts.

• Outcome-focused with a high-agency approach.

• Comfortable navigating ambiguity and acting swiftly.

• Practical experience utilizing AI for drafting specifications, synthesizing discussions, creating mockups, and developing lightweight prototypes; must have delivered tangible results using AI.

• Strong credibility in client-facing roles with demanding enterprise clients.

• Ability to evaluate software feasibility and viability.

• Exceptional written and verbal communication skills.

• Proficient in writing buildable specifications, including context, requirements, acceptance criteria, edge cases, and open questions.

• Capability to collaborate with client success and account teams.

• Familiarity with platform product thinking.

• Preferred: experience in healthcare, pharmaceuticals, or specialty pharmacy.

• Preferred: background in patient support, hub services, or access programs.

• Preferred: experience with customer-embedded or account-aligned products.

• Preferred: hands-on experience with Linear.

• Ability to work at a computer and engage in extended video and in-person meetings.

🏝️ Benefits

• Full-time employment.

• Standard business hours with some flexibility for client escalations and client-facing meetings.

• Equal employment opportunity and an inclusive work environment.