Senior Product Manager, Salesforce – Individual Dental

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Cultivate a comprehensive understanding of the Dental business strategy and its operational framework.

• Serve as the product owner for Dental Salesforce functionalities.

• Establish and oversee the Salesforce roadmap and backlog, prioritizing based on business value.

• Implement scalable Salesforce solutions utilizing configuration techniques (“clicks, not code”).

• Convert business requirements into user stories and acceptance criteria.

• Manage the backlog to align with growth objectives and operational efficiency.

• Facilitate lead management, case tracking, and service-request workflows.

• Uphold data quality and governance standards.

• Execute configuration enhancements, including flows, approvals, and dashboards.

• Oversee user access, roles, permissions, and security measures.

• Drive communication and change management for platform updates.

• Engage in Agile ceremonies and contribute to delivery execution.

• Support production stability and foster continuous improvement.

• Collaborate with Dental Sales Operations, business leaders, broker support teams, and technology stakeholders.

• Manage integrations across quoting, enrollment, broker compensation, and servicing platforms.

• Actively identify and address risks and dependencies.

• Ensure the Salesforce Health Cloud implementation adheres to market standards and optimizes investment.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Over 5 years of experience in Agile delivery.

• More than 5 years of experience in supporting sales operations within Dental, Healthcare, or insurance sectors.

• Salesforce certification in Sales Cloud, Service Cloud, or Health Cloud.

• Excellent analytical and problem-solving abilities.

• Strong skills in stakeholder management.

• If working remotely, must have cable broadband or fiber optic internet service with a minimum of 10Mbps download and 5Mbps upload speeds.

🏝️ Benefits

• Medical, vision, and dental benefits available from day one.

• Access to well-being and behavioral health programs.

• 401(k) plan.

• Company-funded life insurance.

• Tuition reimbursement offered.

• Minimum of 18 days of paid time off annually.

• Paid holidays provided.

• Options for leaves of absence.

• Eligibility for an annual bonus plan.

• Possibility for remote work, either occasionally or permanently, contingent on cable broadband or fiber optic internet with at least 10Mbps download and 5Mbps upload speeds.

• Tobacco-free policy and eligibility for smoking cessation programs where applicable.