Senior Product Manager, Salesforce

This is a fully remote position, open to applicants in Massachusetts, +4 more states.

📋 Description

• Gain an in-depth understanding of the Dental business strategy and operations.

• Serve as the product owner for Dental Salesforce functionalities.

• Define and oversee the roadmap and backlog based on business value.

• Provide scalable Salesforce solutions through configuration (using clicks, not code).

• Convert business requirements into user stories and acceptance criteria.

• Manage the backlog in alignment with growth and operational efficiency.

• Assist with lead management, case tracking, and service request workflows.

• Uphold data quality and governance standards.

• Deliver configuration enhancements, including flows, approvals, and dashboards.

• Oversee user access, roles, permissions, and security measures.

• Lead communication and change management efforts related to platform updates.

• Engage in Agile ceremonies and execution of delivery.

• Support production stability and ongoing improvement initiatives.

• Collaborate with Dental Sales Operations, Dental business leaders, broker support teams, and technology stakeholders.

• Manage integrations across quoting, enrollment, broker compensation, and servicing platforms.

• Proactively address risks and dependencies.

• Ensure Salesforce implementation aligns with market standards and optimizes investment in Salesforce Health Cloud.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Over 5 years of experience in Agile delivery.

• More than 5 years of experience supporting sales operations in Dental, Healthcare, or insurance sectors.

• Salesforce certification in Sales Cloud, Service Cloud, or Health Cloud.

• Excellent analytical, problem-solving, and stakeholder management abilities.

• Familiarity with broker operations and servicing workflows.

• Prior experience in telephony integration setup and support.

• Agile certification as a SAFe Product Manager/Product Owner.

• Additional Salesforce certifications are a plus.

• Experience with group benefits products, including Dental and Ancillary products like Vision and Disability.

• For remote work, must have cable broadband or fiber optic internet service with a minimum of 10Mbps download and 5Mbps upload speeds.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Comprehensive medical, vision, and dental benefits.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance.

• Tuition reimbursement opportunities.

• At least 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence available.