Senior Product Manager, Patient Engagement – AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of Equip’s patient-facing AI-driven experiences, overseeing everything from opportunity identification and prototyping to safety assessments, phased rollouts, and continuous improvement.

• Develop and implement the strategy for automated conversations and workflows that assist individuals in finding, initiating, and maintaining care.

• Ensure that the patient-facing AI embodies Equip’s clinical principles and is evaluated based on care quality and patient outcomes.

• Uphold the quality of the end-to-end experience across AI interactions and assess where AI can enhance experiences versus where human intervention is essential.

• Lead the strategy for patient lifecycle communications, utilizing Braze and AI agents, and advancing towards a Next Best Action approach.

• Utilize behavioral science concepts in conversation design and workflow creation.

• Establish protocols for crisis detection, escalation procedures, agent limitations, and swift human intervention in patient AI dialogues.

• Collaborate with Operations to reimagine workflows around AI and identify processes for automation, human oversight, correction, and intervention.

• Create pre-launch evaluation frameworks and monitor live production performance.

• Work alongside Clinical, Design, Engineering, Operations, Compliance, and Commercial teams to safely implement AI use cases.

• Involve patients and families through the advisory council for testing and collaborative design efforts.

• Articulate the AI product vision, conduct risk assessments, and present measurable outcomes to executive and clinical leadership.

• Manage vendor relationships and contribute to cost-saving initiatives.

• Personally design and consistently refine system prompts, guardrails, and evaluation metrics based on operational performance.

• Propel organizational OKRs that support accessible, evidence-based treatment for eating disorders.

⛳️ Requirements

• A minimum of 5 years in software product management, with focused experience in delivering production conversational AI, LLM-powered agents, or automated workflows for customers or patients.

• Proven track record in defining product strategy, crafting detailed technical specifications, and managing complete product lifecycles in an agile setting.

• Strong product sensibility and user experience assessment skills, with a background in creating cohesive, high-quality experiences across multiple touchpoints and an understanding of when to refrain from automation.

• Experience working with engineering teams on AI agent design, including tool utilization, management of multi-step tasks, context and memory handling, and grounding responses in credible knowledge sources.

• Ability to evaluate the trade-offs of models and vendors concerning quality, cost, latency, and the decision to build versus buy.

• Experience in implementing and managing third-party agentic AI vendors or platforms in a production environment.

• Background in designing agentic workflows for clinical and operational processes, with strong preference for healthcare experience.

• Knowledge of designing safe escalation processes and human-in-the-loop systems for sensitive or high-risk populations within regulated healthcare environments, including adherence to HIPAA and PHI regulations.

• Strong preference for candidates with behavioral health experience.

• Experience in defining product metrics that link AI performance with user experience and operational results.

• Familiarity with hypothesis-driven product development, including A/B testing and phased implementations.

• Capability to lead multidisciplinary projects and align technical, clinical, operational, and executive stakeholders.

• Ability to influence without formal authority, establish standards for team excellence, promote best practices, and mentor peers.

• Excellent communication skills and the ability to distill complex information for varied audiences.

• Ability to remain calm and effectively navigate ambiguity and conflicting demands.

• Must be legally authorized to work in the United States for any employer.

• Must indicate whether employment visa sponsorship is needed.

🏝️ Benefits

• Flexible PTO policy (recommended 3-5 weeks per year) plus 11 paid company holidays.

• Generous parental leave policy.

• Comprehensive Medical, Dental, Vision, Life, and AD&D insurance options.

• Equip covers a significant portion of benefits premiums for individuals and families.

• Spring Health, a fully employer-funded mental health benefit through Guardian.

• Five complimentary therapy sessions and five free coaching sessions annually for you and each of your dependents.

• Employee Assistance Program (EAP), a company-funded resource for mental health, legal assistance, financial support, and more.

• HealthJoy, a fully employer-funded healthcare concierge service.

• 401K plan option available.

• Monthly stipend of $50 for home internet expenses.

• Monthly stipend of $250 for co-working space expenses.

• Initial work-from-home stipend of up to $500.

• A $200 reload on the home office stipend at the three-year mark and every subsequent two years thereafter.

• Company-issued laptop.

• Limited travel required for team meetings.