Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in sourcing participants based on the ideal customer profile from Salesforce or HubSpot for interviews, surveys, and feedback on requirements/design.

• Create invitations for interviews and surveys, along with discussion guides for review and approval by the senior product manager.

• Organize interview notes and survey findings into themes that relate to requirements or design choices.

• Transform product requirements documents or prototypes into Jira epics, stories, and tasks with appropriate source links.

• Develop specific, testable acceptance criteria for each work item.

• Ensure traceability among requirements, work items, and acceptance criteria; identify and report any gaps or conflicts.

• Seek stakeholder approvals and alignment from Legal, Finance, Customer Support, and other relevant parties.

• Monitor approval status, follow up, and escalate items that are overdue.

• Keep a decision log that records decisions, decision-makers, dates, reasons, and conditions.

• Create test cases based on user observations, support tickets, and session recordings, linking them to acceptance criteria.

• Conduct full test sets repeatedly throughout the testing phase and document cycle results.

• Log defects in Jira, including reproduction steps, expected and actual results, along with linked test cases.

• Oversee user acceptance testing and compile results for sign-off by the senior product manager.

• Summarize feature value propositions and ideal customer profiles for Customer Success and Product Marketing teams.

• Extract target user lists from Salesforce or HubSpot for launch campaigns and user adoption.

• Analyze post-launch adoption rates among targeted accounts and identify accounts that are not engaged.

⛳️ Requirements

• 1–3 years of experience in a comparable role.

• Proficiency in reading and interpreting PRDs, prototypes, research notes, and support tickets, transforming them into structured work.

• Capability to write clear, testable acceptance criteria and test cases in a standardized format.

• Experience with reading from and writing to Jira, Confluence, Salesforce, HubSpot, and communication tools through approved integrations.

• Consistent adherence to defined processes and documentation of completed tasks.

• Ability to identify ambiguous or out-of-scope inputs and escalate issues instead of making assumptions.

• Preferred working knowledge of logistics terminology related to payments, ocean, air, and drayage operations.

• Preferred skill in customizing communication for Legal, Finance, Customer Support, Customer Success, and Product Marketing audiences.

• Preferred ability to learn from feedback provided by the senior product manager and apply it to future work.

🏝️ Benefits

• Commitment to diversity and inclusivity.

• A welcoming and supportive community for employees from diverse backgrounds.

• Option for remote work arrangements.