Senior Product Manager, Merchant Products

This is a fully remote position, open to applicants in United States.

📋 Description

• Create a compelling vision and product strategy for WEX’s merchant product ecosystem.

• Develop product strategies for discounting solutions while identifying market opportunities.

• Lead the execution of intricate merchant initiatives and take responsibility for customer and business results.

• Establish input and output metrics, business models, and OKRs to evaluate product performance.

• Engage in customer and partner discovery with merchants and fleets.

• Utilize qualitative and quantitative insights to inform product trade-offs.

• Manage and enhance customer journeys across digital portals and platforms.

• Optimize onboarding processes and automate administrative tasks.

• Formulate hypotheses and conduct iterative test-and-learn experiments.

• Build consensus among Digital, Technology, Commercial, Risk, and Operations teams.

• Supervise merchant capabilities from ideation through to scalable, repeatable models.

• Clarify data flows through core systems and merchant-specific platforms.

• Collaborate with customer-facing product teams that support mobile applications, web portals, and communication channels.

• Coordinate with marketing, product marketing, customer service, and commercial teams to communicate value propositions.

• Improve pricing, discounting, and merchant platforms for dynamic self-set discounts.

• Conduct behavioral experiments to enhance fuel-saving decisions made by drivers and fleet managers.

• Mentor junior product managers and foster cross-functional alignment.

⛳️ Requirements

• At least 5+ years of professional Product Management experience, or 8+ years of professional experience with significant product leadership tenure.

• Ideally experienced within payment platforms, fintech, merchant services, or B2B platforms.

• Demonstrated experience in owning and strategically directing initiatives associated with a major product area or platform capability.

• Strong proficiency in systems thinking and platform strategy.

• Background in payment platform products, merchant ecosystems, APIs, and partner integrations.

• Proven ability to define and utilize metrics/OKRs to achieve customer and financial outcomes.

• Strong strategic planning and roadmap development skills.

• Capable of defining repeatable patterns from unique integrations and establishing clear development phases.

• Excellent collaboration, influence, and communication skills.

• Ability to establish trust, facilitate challenging discussions, and align stakeholders.

• Comfortable using qualitative and quantitative data along with interactive tools for product decision-making.

• Proven leadership and mentoring abilities.

• Direct experience with core pricing, discounting, or ledger systems is a plus.

• Familiarity with running GTM experiments, channel testing, or behavioral A/B tests is beneficial.

• A Master’s Degree in business, technology, or a related field is preferable.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Retirement savings plan

• Paid time off

• Health savings account

• Flexible spending accounts

• Life insurance

• Disability insurance

• Tuition reimbursement

• Quarterly or annual bonus eligibility for non-sales roles