Senior Product Manager – Launch, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate client discovery sessions to convert client objectives, limitations, and technical settings into actionable launch plans.

• Assist clients in making B2B2C product decisions that impact the consumer experience.

• Collaborate with engineering teams to define, prioritize, and execute client-specific configurations and modifications.

• Maintain proactive communication with clients and internal stakeholders, identify risks, and modify launch plans accordingly.

• Monitor launch outcomes and integrate lessons learned into future launch processes.

• Manage roadmap activities while balancing them against launch capacity.

• Utilize data to assess product performance and enhance adoption, engagement, and value for manufacturers or providers.

• Convert strategic needs from both clients and end-users into product direction and specifications.

• Work alongside design, engineering, client success, and commercial teams across both B2B and B2C platforms.

• Establish and monitor metrics related to adoption, retention, and the value delivered.

• Identify enhancements for client programs, align stakeholders with business value, and implement changes to achieve desired outcomes.

⛳️ Requirements

• At least 5 years of experience in product management, solutions architecture, or a comparable client-facing product role within a technology-focused environment.

• Demonstrated experience in leading client or partner implementations, including discovery, project planning, and go-live processes.

• Familiarity with B2B and B2C product principles.

• Capability to advise clients on decisions that shape a consumer-oriented experience.

• Proficient in collaborating directly with engineering teams to define technical tasks and manage implementation trade-offs.

• Strong project management instincts, including the ability to deconstruct ambiguous tasks, sequence them, and coordinate with stakeholders.

• Exceptional stakeholder communication skills, with a focus on clear documentation.

• Comfortable utilizing data to establish, track, and enhance performance metrics.

• High level of agency and adaptability, capable of shifting between client implementation and product management responsibilities.

• Bachelor's degree or equivalent experience.

• Experience in healthcare, life sciences, or other complex, regulated fields is advantageous.

• Must be authorized to work in the United States without requiring sponsorship.

🏝️ Benefits

• Exciting opportunity at one of the fastest-growing startups in the health-tech sector.

• Fully remote work environment.

• Competitive salary based on experience.

• Comprehensive benefits package (medical, dental, vision).

• Opportunity for 401(k) contributions.

• Equity options available.