Senior Product Manager – Digital Self Service

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Address complex challenges through creative solutions.

• Evaluate risks and opportunities with sound judgment, delivering structured, data-driven written narratives.

• Engage collaboratively with engineers, designers, colleagues, and company leaders.

• Create and sustain a product roadmap aimed at enhancing the post-approval customer experience.

• Spearhead cross-functional projects to pinpoint business challenges, mitigate risks, and validate solutions through customer and market research.

• Outline use cases, features, requirements, and acceptance criteria.

• Set up iterative release schedules in coordination with dependent teams.

• Test, assess, and refine product experiences to uncover friction points and promote data-informed enhancements.

• Manage stakeholder expectations while communicating timelines, obstacles, successes, and failures.

• Analyze the performance of product features.

• Foster organizational buy-in and maintain communication across functional areas.

⛳️ Requirements

• 5 to 7 years of experience in software Product Management.

• Proven experience in owning and managing post-approval or account management products within a consumer-facing digital context.

• Capability to design and iterate on self-service experiences for both web and mobile platforms.

• Experience in configuring or optimizing AI chatbot workflows for self-service customer support.

• Knowledge of financial services or fintech products, payment processes, lease or loan lifecycle management, and relevant regulatory frameworks.

• Ability to transition from high-level strategy to detailed execution.

• Outstanding communication skills, encompassing listening, speaking, collaboration, writing, and presentation abilities.

• Proven track record of self-motivation, self-direction, and adaptability in a fast-paced environment.

• Bachelor’s degree or equivalent experience.

• Experience with payment or billing products.

• Familiarity with customer notification systems utilizing push, email, or SMS triggers.

• Experience in lease-to-own, BNPL, consumer lending, or FinTech products.

• Experience with mobile and web-based products.

• Background in risk-related products.

🏝️ Benefits

• Competitive Compensation.

• Comprehensive Health Benefits; including Medical/Dental/Vision/Life Insurance and Paid Parental Leave.

• Company Matched 401k.

• Paid Time Off, Paid Holidays, and Paid Volunteer Hours.

• Employee Resource Groups (such as Black Inclusion Group, Women in Leadership, PRIDE, and Adelante).

• Employee Stock Purchase Program.

• Tuition Reimbursement.

• Charitable Gift Matching.

• Essential job equipment and services.