Senior Product Manager, Customer Experience – CX

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Identify significant customer and business opportunities and convert them into product strategies and roadmaps.

• Collaborate with Engineering, UX, Merchandising, Marketing, Design, AI, Analytics, and other cross-functional teams to deliver high-impact features.

• Develop and implement a two-year product strategy for the Customer bottom-of-funnel product domains.

• Conduct ongoing A/B testing and experimentation cycles to enhance the end-to-end purchasing flow and validate post-purchase functionalities.

• Perform data analysis, usability testing, and customer research to pinpoint friction points and validate purchasing hypotheses.

• Oversee the design and implementation of transparent post-discovery flows to minimize drop-off, enhance trust, and increase customer lifetime value.

• Lead agile sprint cycles aimed at delivering user experience enhancements while maintaining a scalable transactional foundation.

• Articulate product vision, roadmap priorities, and conversion insights to executive leadership and cross-functional partners.

• Persistently test and refine web and mobile experiences to enhance engagement, conversion, and customer value.

⛳️ Requirements

• Over 5 years of product management experience, particularly in e-commerce or digital consumer products.

• A proven history of owning products or experiences from strategy through execution, achieving measurable customer and business results.

• Proficient in developing product strategies and roadmaps that align customer needs, business priorities, and technical considerations.

• Strong analytical and problem-solving abilities, utilizing data, customer insights, and experimentation to guide product decisions.

• Demonstrated capacity to lead cross-functional teams and influence stakeholders across Engineering, Design, Marketing, Merchandising, AI, Analytics, and more.

• Excellent communication skills, with the ability to clearly convey product vision, priorities, trade-offs, and the rationale behind decisions.

• Experience in building and optimizing customer experiences across both web and mobile platforms.

• Familiarity with experimentation, personalization, or other data-driven strategies to enhance customer engagement and conversion.

• Experience in a marketplace, multi-sided, or fast-growing e-commerce setting.

• Background in customer acquisition, lifecycle engagement, loyalty, or other customer-facing marketing experiences.

• Practical experience or knowledge of leveraging AI tools to expedite product discovery, development, experimentation, or operational workflows.

• Experience in luxury retail, resale, or other sectors with high-consideration customer journeys.

🏝️ Benefits

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Bonus program

• Incentive pay