Senior Product Manager, Controls Service Agreements

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Oversee service agreement products, projects, and initiatives for Trane Commercial HVAC across the Americas.

• Propel revenue growth, enhance market share, and expand profit margins for service agreements.

• Balance the trade-offs between short-term and long-term product performance effectively.

• Supervise daily operations of controls services offerings while identifying lucrative growth opportunities.

• Assist in performing analyses on industry, market trends, competitors, consumers, and customer segmentation.

• Formulate and implement the product strategy for connected controls/BAS services.

• Establish positioning, pricing, costs, margins, and the customer value proposition.

• Develop and communicate a visionary outlook for the business.

• Initiate and advocate for New Product Development business cases.

• Collaborate with service, controls, digital, and equipment product managers on overarching system initiatives.

• Partner with market research teams to discern customer needs and define requirements alongside supporting systems.

• Review and either approve or decline modifications to offer structure, pricing, policies, and service features.

• Ensure that pricing adjustments account for inflation, market trends, competitor behavior, offer modifications, and product lifecycle stages.

• Lead and influence stakeholders across the organization to foster alignment and successful execution.

• Exhibit servant leadership and resolve issues in a remote, highly collaborative environment.

⛳️ Requirements

• A Bachelor’s degree or relevant industry experience is mandatory.

• An MBA or equivalent qualification is preferred.

• A minimum of 5 years of combined experience in sales, marketing, P&L leadership, and/or product management roles is required.

• Experience in HVAC and BAS/controls is essential.

• A strong knowledge of building systems operation is required.

• Extensive familiarity with field, service, and product is necessary.

• Understanding of Day 1 and Day 2 controls projects and service offerings is crucial.

• Excellent written and verbal communication skills are required.

• Strong negotiation and communication abilities across all organizational levels.

• Possess executive presence.

• Proven capacity to lead through influence, including success in environments resistant to change.

• Strong quantitative and analytical skills are essential.

• In-depth understanding of service business needs, cycles, and trade-offs is required.

• Ability to translate insights from the service business into strategic product direction and business results.

• Proven effectiveness in remote and virtual working settings.

• Strong skills in time management, initiative, and collaboration are necessary.

• Willingness to travel independently up to 20% of the time is required.

• Knowledge of LEAN practices and ceremonies is preferred.

🏝️ Benefits

• Comprehensive health insurance for employees and their families.

• Holistic wellness programs with generous incentives.

• Coverage for fertility treatments.

• Assistance with adoption and surrogacy.

• Up to 15 vacation days.

• Paid holidays.

• Sick leave provisions.

• Options for volunteer leave.

• Parental leave options available.

• 401(k) matching program.

• Educational and training opportunities through company-sponsored programs.

• Tuition assistance provided.

• Support for student debt.

• Eligibility for salary incentives.

• Opportunities for remote and virtual work.