Senior Product Manager – Automation Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of strategy and execution for Gateway 5, Gateway 4, Gateway Manager, Configuration Manager Enterprise, Inventory Manager, and Integrations.

• Establish product strategy and roadmap priorities based on customer insights, business impact, and technical limitations.

• Collaborate with the Automation engineering manager and team throughout the discovery, definition, and release phases.

• Transform unclear customer requirements and intricate technical issues into definitive product choices and testable specifications.

• Engage directly with enterprise customers to comprehend their environments, assess requests, and manage escalations.

• Define packaging and tiering for both on-premises and Itential Cloud solutions.

• Collaborate with FlowAI to create AI-enhanced functionalities that deliver tangible customer benefits.

• Synchronize priorities with fellow Product Managers and keep Sales, Customer Success, Professional Services, and Support updated.

• Develop data-driven investment proposals through the operational planning process.

• Communicate effectively with customers, engineering teams, and executive management through meetings, calls, presentations, and other communications.

⛳️ Requirements

• A minimum of 7 years of product management experience, particularly in B2B SaaS, infrastructure, or developer tools.

• Proven track record of managing technical products from inception to delivery, including clear examples of decisions made and results achieved.

• Familiarity with APIs, authentication methods including OAuth, certificates, mTLS, and versioning.

• Experience working directly with large enterprise clients, including handling escalations and competing priorities.

• Background in making decisions regarding pricing, packaging, or tiering.

• Strong writing skills with the ability to convert complex issues into actionable engineering requirements.

• A sense of curiosity and capability to learn new technical domains.

• Proficiency with AI tools such as Claude for research, analysis, requirements gathering, and prototyping, along with sound judgment in validating and correcting outputs.

• Preferred: hands-on experience with Python, Ansible, or Terraform/OpenTofu.

• Preferred: experience with products deployed in on-premises or hybrid settings.

• Preferred: experience in network automation, configuration management, or compliance.

• Preferred: experience in delivering AI or agent-based product functionalities.

• Prior experience in network automation is advantageous.

🏝️ Benefits

• Minimal travel required for occasional offsites, customer meetings, or conferences.

• Flexible schedule for cross-functional collaboration.

• Option for remote work.

• Reasonable accommodations available throughout the application, interview, and employment processes.