Senior Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and develop features for one or more of Tebra’s primary products to address customer challenges.

• Propel Message Center as a key component of the Patient Experience product line.

• Collaborate with Engineering, Legal, and Operations to ensure A2P messaging compliance, registration, consent, and delivery reliability.

• Discover opportunities for AI and automation to lessen practice staff workload or enhance patient interactions.

• Utilize approved AI tools to gather research, investigate solutions, create prototypes, and test hypotheses while safeguarding confidential information.

• Work alongside technical teams to establish AI quality metrics, evaluation scenarios, human oversight processes, and launch criteria.

• Balance the utility and accuracy of products with considerations for privacy, latency, and cost.

• Conduct market research, analyze customer demographics, evaluate competitors, identify specialty requirements, and examine pricing and packaging.

• Collaborate across departments to design features and processes for Tebra’s platform and customer experience.

• Investigate product positioning and offer recommendations to Product Marketing.

• Gather customer insights through support inquiries, user acceptance tests, sales win/loss analysis, and customer visits.

• Create software design plans, product specifications, use case documentation, and user interface wireframes.

• Oversee the customer experience roadmap, document product strategy, and manage the feature backlog.

• Analyze product usage reports and provide insights for the product roadmap.

• Keep abreast of healthcare technology regulatory and compliance standards.

⛳️ Requirements

• Over 5 years of experience in product management focused on software applications.

• Practical experience using generative AI in product development, with examples of prototypes, experiments, or workflow enhancements.

• Familiarity with large language models, prompting techniques, retrieval methods, and agentic workflows, including their limitations.

• Ability to work collaboratively with technical partners on evaluations, human oversight, privacy, and responsible usage.

• Proven success with customer-facing products, intricate workflows, and product strategy formulation.

• Understanding of the needs of patients and independent practices.

• Demonstrated history as a product manager in a thriving B2B SaaS / Cloud software company.

• Experience in agile product management.

• Proven ability to execute complex product initiatives and processes involving multiple stakeholders.

• Excellent analytical and problem-solving abilities, with a keen attention to detail and expertise in structuring and analyzing complex financial models.

• Flexible, creative thinker with the capacity to define business trade-offs, develop innovative solutions, and navigate ambiguity.

• Experience in launching and evaluating an AI-driven product capability in production is preferred.

• Prior experience in product development within the healthcare sector is preferred.

🏝️ Benefits

• Healthcare benefits.

• Dell discount for remote work essentials.

• Access to Gympass for workout and health and fitness applications.

• Telus Employee Assistance Program and mental health resources.