Senior Product Manager

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Define the product strategy and manage a roadmap that is guided by customer needs, data, market insights, and business priorities.

• Collaborate with cross-functional teams to set quarterly goals and achieve measurable outcomes for both customers and the business.

• Synthesize insights from customers, operations, finance, technology, partners, and internal stakeholders to inform product decisions regarding payers, merchants, and payment partners.

• Develop epics, feature requirements, and user stories; work closely with engineering teams using tools like Jira, Miro, and Confluence.

• Engage in ongoing product discovery through iterative processes and experimentation.

• Formulate hypotheses, establish success metrics, evaluate results, and refine priorities and solutions accordingly.

• Cultivate expertise in the product, payments ecosystem, market dynamics, and competitive landscape.

• Advocate for the product both internally and externally, effectively communicating its direction, value, and priorities.

• Oversee the entire payment processing lifecycle, encompassing acceptance, authorization, capture, settlement, funding, reconciliation, refunds, disputes, chargebacks, and exception management.

• Interpret card-network regulations, processor requirements, compliance changes, and partner capabilities into product requirements and roadmap priorities.

• Collaborate with Engineering, Finance, Operations, Risk, Compliance, Security, and Legal teams to ensure the payment capabilities are reliable, scalable, secure, compliant, and efficient.

⛳️ Requirements

• Experience in product management specifically within integrated e-commerce, payment processing, or financial technology, ideally within or alongside a payment facilitator, processor, acquirer, gateway, or similar payments ecosystem.

• Proven understanding of the complete payment lifecycle, including authorization, capture, settlement, reconciliation, refunds, disputes, chargebacks, and exception handling.

• Familiarity with payment security, risk, and compliance concepts, such as PCI DSS, tokenization, fraud prevention, and relevant card-network requirements.

• Knowledge of the economics of payment processing, covering interchange, network fees, processor expenses, settlement and funding, and their influence on product and business decisions.

• Demonstrated experience in product management with a focus on achieving outcomes that provide customer value and drive business results.

• Experience managing product roadmaps that are informed by data, customer insights, and market intelligence.

• Strong skills in customer discovery.

• Proven track record of innovation and translating product opportunities into actionable execution plans.

• Capability to analyze product performance, customer research, financial data, and competitive information.

• Exceptional written and verbal communication abilities.

• Strong skills in relationship-building and collaboration.

• Must be a permanent resident of the United States; current U.S. residency is required to obtain and maintain employment.

🏝️ Benefits

• Competitive benefits package.

• Opportunities for professional development.

• A collaborative culture centered on partnership and purpose.

• Chances to enhance skills, embrace new challenges, and advance your career.