Senior Product, Customer Marketing Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of value-positioning frameworks, messaging hierarchies, and narratives focused on benefits.

• Collaborate in the design and refinement of the go-to-market release framework alongside Product Enablement and Customer Success leadership.

• Establish tiers of communication, release SLAs, and launch readiness criteria.

• Assist in defining strategies for low-friction in-app and public releases.

• Design, prototype, and manage an autonomous Digital PMM AI Agent.

• Review, enhance, and approve documentation, changelogs, and competitive digests generated by AI.

• Experiment with AI workflows, agents, and contemporary GTM tools to increase team efficiency and automate repetitive processes.

• Manage and grow the SlapFive customer reference engine.

• Produce customer stories, ROI metrics, video testimonials, and collateral for renewal evidence.

• Create Value Delivered templates, QBR presentations, and renewal materials in collaboration with Customer Success and Account Management.

• Analyze customer feedback, adoption patterns, and areas of friction to guide Product Management roadmap priorities.

• Map customer interactions to avoid notification fatigue and maintain customer trust.

• Act as the primary Product Marketing liaison to Customer Success.

• Provide presentation decks, messaging templates, and demo scripts for customer engagement initiatives.

⛳️ Requirements

• 5–8+ years of experience in B2B SaaS Product Marketing, GTM Operations, or Customer Marketing, preferably in multi-product environments.

• A strong enthusiasm for building systems from the ground up, addressing ambiguous operational challenges, and creating repeatable frameworks.

• A solid foundation in product messaging, competitive positioning, value proposition development, and multi-channel storytelling.

• Outstanding interviewing and copywriting skills.

• A proven history of translating complex customer outcomes into relatable, value-focused case studies and reference programs.

• Demonstrated ability to work closely with high-performing, customer-centric Customer Success teams.

• High comfort level in experimenting with AI tools, LLM prompts, and automation workflows.

• Full-time employment status is required for the benefits package listed.

🏝️ Benefits

• Comprehensive personal and professional growth opportunities.

• A dynamic and collaborative work environment.

• A focus on work/life balance.

• Office locations in downtown Atlanta and Halcyon in Alpharetta.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• 401k matching contributions.

• Paid time off (PTO).