Senior Process Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with stakeholders to gather and understand intricate business requirements, serving as the key link between mission owners and technical teams.

• Record requirements as Enhancement Requests and User Stories, ensuring they are clear, concise, and possess testable acceptance criteria.

• Conduct verification testing on ServiceNow services and modules developed by the technical team.

• Communicate ServiceNow capabilities and platform utilization to business users, facilitate training sessions, and promote platform adoption throughout the USCG.

• Implement the complete Software Development Life Cycle (SDLC) utilizing Scrum, Agile, DevSecOps, Lean, and Waterfall methodologies.

• Work collaboratively with stakeholders to convert operational requirements into scalable, functional scoped applications and ServiceNow modules.

• Champion adherence to out-of-the-box solutions and follow ServiceNow platform governance best practices to reduce technical debt.

• Ensure that business processes and application designs comply with USCG system security mandates and federal data protection regulations.

• Create and maintain functional requirements documents, user manuals, and updates to the Software Lifecycle Management Plan.

⛳️ Requirements

• High School diploma with 6 - 9 years of relevant experience (or equivalent experience).

• Proven experience as a Business or Process Analyst in support of the ServiceNow platform.

• Demonstrated capability to execute the SDLC using contemporary frameworks such as Agile, DevOps, or DevSecOps in a mission-critical setting.

• Experience in documenting requirements specifically for USCG, DoD, DHS, or environments focused on federal cybersecurity.

• Expertise in quality assurance (QA) and verification testing within the ServiceNow platform.

• Excellent communication skills with the ability to lead stakeholder discussions and convey technical capabilities as business value.

• Capability to manage responsibilities in a dynamic environment, emphasizing process efficiency and operational readiness.

• Active Secret Clearance.

• Experience in supporting U.S. Coast Guard or Department of Homeland Security (DHS) initiatives.

• Understanding of ServiceNow Governance or the Common Service Data Model (CSDM).

• Familiarity with the ITIL framework and enterprise IT governance.

• Strong analytical, problem-solving abilities, and a commitment to continuous improvement.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and training.

• Supportive work environment focused on collaboration and innovation.