Senior Principal Technical Services Project Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the Special Projects Execution Lead for IT Infrastructure and Operations.

• Facilitate coordination, governance, and disciplined execution across complex cross-functional projects.

• Manage portfolio cadence, reporting, and communications involving ITIO, vendors, and stakeholders.

• Create and uphold portfolio-level dashboards and status updates.

• Lead Project Management Reviews and regular governance meetings.

• Identify, monitor, escalate, and ensure resolution of risks, issues, opportunities, and dependencies.

• Guarantee ownership, deadlines, and follow-up for risk and issue mitigations.

• Coordinate vendor-provided work and cross-functional dependencies.

• Plan, implement, and integrate new capabilities impacting ITIO, focusing on operational readiness, supportability, and change management.

• Collaborate with HR and Communications on change-management and communication activities.

• Assist with utilization, communication, coordination, reporting, and planning for Dell TLA and Broadcom Enterprise Agreements.

• Act as the primary coordinator for ITIO strategic initiatives.

• Work with Governance and Strategy to standardize project methodologies and agile practices.

• Provide leadership in status reporting, risk management, and visibility into dependencies.

• Minimize operational risk, enhance cost efficiency, and improve delivery reliability.

• Define and monitor KPIs while analyzing trends for process enhancement.

⛳️ Requirements

• Bachelor’s degree with 8 years of relevant experience, or Master’s degree with 6 years, or a PhD with 4 years.

• Background in working with Global Supply Chain and Business Management.

• Proven experience in program/project management utilizing Traditional Waterfall, Agile, and/or Hybrid methodologies on complex, cross-functional IT projects.

• Previous experience managing a portfolio of varied and intricate IT projects/initiatives, including cross-functional dependencies and vendor work.

• Ability to work effectively with senior leadership and cross-functional teams in a matrixed setting.

• Experience with enterprise PM/Agile tools like Jira, Azure DevOps, Rally, Clarity, ServiceNow, or similar.

• Understanding of IT infrastructure and operations domains, including endpoint management, networking, cloud platforms, identity and access management, and observability/monitoring.

• Familiarity with ITIL/ITSM practices such as incident, problem, change, and configuration management.

• Experience in designing and managing governance cadences across multiple initiatives.

• Strong risk management skills, including IF/DUE TO/BY/THEN risk articulation, contingency planning, and mitigation tracking.

• Knowledge of regulatory, security, or audit requirements affecting IT infrastructure and operations.

• Ability to influence without direct authority and foster alignment among diverse stakeholders.

• Proven experience leading cross-functional teams through periods of change.

• Excellent relationship-building skills with both internal partners and external vendors.

• Outstanding written and verbal communication abilities.

• Experience in planning and executing change-management and communication initiatives.

• Capability to create and maintain roadmaps, one-page summaries, FAQs, and decision logs.

• Proficient in defining and tracking IT operations and project execution KPIs.

• Skilled in analyzing data and trends for process optimization and improvements in cost, schedule, and performance.

• U.S. Citizenship is required for positions with a government clearance and certain restricted roles.

• Preferred: Experience in IT Disaster Recovery and information security governance.

• Preferred: Scrum Master and/or PMP certification.

• Preferred: Experience with Sector-CIDO and/or Sector Program Teams.

• Preferred: Background in budget or financial management.

• Preferred: Experience in portfolio-level governance.

• Preferred: Experience with ServiceNow project management.

🏝️ Benefits

• Flexible work arrangements.

• Exceptional learning opportunities.

• Exposure to a diverse range of projects and customers.

• Supportive team environment.

• Health insurance coverage.

• Life and disability insurance.

• Savings plan.

• Company-paid holidays.

• Paid time off (PTO) for vacation and/or personal matters.

• 9/80 work schedule.

• 401(k) matching program.

• Potential for overtime, shift differential, and discretionary bonuses in addition to base salary.