Senior Principal Solution Architect, Security and Risk

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Consult with clients on the implementation of ServiceNow Security and Risk solutions.

• Support sales cycles while engaging directly with clients and partners.

• Lead sales presentations, solution workshops, SOW development, scope definition, and engagement sizing.

• Integrate Security and Risk workflow applications with client technology landscapes.

• Provide guidance on governance best practices.

• Collaborate with senior leadership, including CXOs, on implementation roadmaps and change management strategies.

• Work alongside Platform Architects to identify proactive platform risks.

• Serve as practice director for prominent Security and Risk accounts.

• Oversee delivery teams and provide technical oversight.

• Design and implement Security and Risk solutions in accordance with ServiceNow standards and best practices.

• Develop and publish solutions for common customer use cases.

• Foster relationships with Security and Risk product owners and stakeholders.

• Conduct office hours, presentations, webinars, and educational events.

• Enhance delivery and engagement materials with Customer & Partner Excellence.

• Mentor and enable ServiceNow delivery teams and partners.

• Create documentation and service offerings.

• Collaborate across other Risk and Security domains to maintain utilization KPIs.

• Travel to meet customer needs and attend internal meetings.

⛳️ Requirements

• 12+ years of experience in a professional services organization, or equivalent education and experience.

• 8+ years of consulting and/or configuration experience in implementing complex technologies, including integrations and portals.

• 5+ years of experience in implementing ServiceNow Security and Risk solutions.

• Strong background in TPRM, USEM, VR, SIR, IRM (RC, TPRM, BCM), OpsRes, and AI Control Tower.

• In-depth understanding of risk and security regulatory standards including FFIEC, DORA, OpsRes, SEC, OCC, and SOX.

• Working knowledge of NIST CSF and other industry-specific frameworks.

• Experience with asset management, service management, CMDB, Risk and Security, and ITOM modules.

• Strong understanding of Now Assist, RaptorDB, and Vault ZTA.

• Experience with cross-functional solutions and architectural foundations within large, heavily regulated enterprises such as FSI and HCLS.

• Proven experience in applying AI to work processes, decision-making, or problem-solving.

• Ability to influence and advise senior leaders in a matrixed organization.

• Capability to work with both technical and non-technical clients, gather requirements, analyze information, and design comprehensive solutions.

• Ability to produce visually appealing conceptual design documents.

• Experience in delivering solution presentations and obtaining customer approval.

• Skill in communicating complex concepts through visualization and modeling, including wireframes, workflows, and diagrams.

• Creativity and ability to manage projects independently.

• Collaborative working approach.

• Knowledge across leading technology software platforms.

• Enthusiasm for learning new technologies.

• CIS-RC, CIS-VR, and CSA certifications required on Day 1.

• CIS-TPRM, CIS-SIR, and Certified Application Developer (CAD) required by Day 90.

• Certified Technical Architect (CTA) preferred on Day 1 or must be obtained within the first 365 days.

• Working proficiency in CMDB Fundamentals required within 90 days.

• Ability to travel up to 20% annually.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Remote work opportunities.

• Flexible work personas.

• Accessible and inclusive application accommodations.