Senior Principal Solution Architect, Security and Risk

This is a fully remote position, open to applicants in California.

📋 Description

• Consult with clients on the implementation of ServiceNow Security and Risk solutions adhering to best practices.

• Support the sales process and engage directly with clients and partners.

• Lead pre-sales initiatives, which include sales presentations, solution crafting and scoping workshops, SOW development, scope definition, change-order triggers, and sizing engagements.

• Integrate Security and Risk workflow applications into client technology frameworks and provide guidance on governance practices.

• Collaborate with senior management, including CXOs, on implementation roadmaps and change management strategies.

• Partner with Platform Architects to identify potential platform risks within client environments.

• Serve as practice director for prominent Security and Risk accounts, overseeing delivery teams and ensuring technical oversight.

• Design and implement Security and Risk solutions in accordance with ServiceNow technical standards and best practices.

• Create common customer-use-case solutions and make them available for wider use.

• Develop relationships with Security and Risk product owners and stakeholders to advocate for capabilities and roadmaps.

• Conduct office hours, presentations, webinars, and educational events for field delivery stakeholders.

• Enhance delivery and engagement materials in collaboration with the Customer & Partner Excellence team.

• Mentor and enable ServiceNow delivery teams and partners.

• Generate documentation and service offerings.

• Adapt across Risk and Security areas to meet utilization KPIs.

• Travel up to 20% annually based on client requirements and internal meetings.

⛳️ Requirements

• 12+ years of experience in a professional services setting, or equivalent education and experience.

• 8+ years of consulting and/or configuration experience with complex technologies, including integrations and portals.

• 5+ years of experience implementing ServiceNow Security and Risk solutions.

• Strong background in TPRM, USEM, VR, SIR, IRM (RC, TPRM, BCM), OpsRes, and AI Control Tower.

• In-depth understanding of risk and security regulations and standards such as FFIEC, DORA, OpsRes, SEC, OCC, and SOX.

• Working knowledge of NIST CSF and other industry-specific frameworks.

• Experience with asset management, service management, CMDB, Risk and Security, and ITOM modules, including Event Management, Discovery, CMDB, and Service Graph Connectors.

• Strong familiarity with Now Assist, RaptorDB, and Vault ZTA.

• Experience in cross-functional solutions and architectural foundations within large, heavily regulated sectors like FSI and HCLS.

• Experience applying AI in work processes, decision-making, or problem-solving.

• Capability to influence and consult with senior leaders in a matrixed organization.

• Ability to collaborate with both technical and non-technical clients, collect requirements, analyze data, and design comprehensive solutions.

• Proficiency in producing visually appealing conceptual design documents.

• Experience leading solution presentations and obtaining client approval for solution designs.

• Skill in conveying complex concepts through visualization and modeling, including wireframes, workflows, and diagrams.

• Creativity and confidence in managing projects independently.

• Collaborative approach to work.

• Broad knowledge across leading technology software platforms.

• Enthusiasm for learning new technologies.

• CIS-RC, CIS-VR, and CSA certifications are mandatory on Day 1.

• CIS-TPRM, CIS-SIR, and Certified Application Developer (CAD) certifications are required by Day 90.

• Certified Technical Architect (CTA) is preferred on Day 1 or must be obtained within the first 365 days.

• Must achieve working proficiency in CMDB Fundamentals within 90 days.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Remote work arrangement.

• Flexible work persona options.