Senior Principal Security, Risk, and OT Solution Architect

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide consultation to clients on the implementation of ServiceNow Risk, Security, and Operations Technology Management solutions.

• Oversee pre-sales initiatives, including sales presentations, solution design and scoping workshops, Statements of Work, project scope, change-order prompts, and engagement sizing.

• Act as a key member of engagement project teams, concentrating on customer results and the integration of Workflow applications with customer technology environments.

• Counsel clients on best practices for governance.

• Engage with senior leadership, including CXOs, regarding implementation strategies and change management.

• Collaborate with Platform Architect teams to pinpoint potential platform risks within customer environments.

• Function as practice director on prominent security, risk, and OT accounts.

• Direct delivery teams, offering oversight and technical guidance, while ensuring adherence to delivery standards.

• Design and implement ServiceNow OTM solutions based on long-term technical architecture and ServiceNow standards.

• Foster relationships with Security, Risk, and OTM product owners and stakeholders.

• Conduct office hours, formal presentations, webinars, and educational events for field delivery stakeholders.

• Advocate for ongoing improvement of delivery and engagement materials.

• Empower and mentor ServiceNow delivery teams and partner ecosystem members.

• Develop documentation and service offerings to promote services.

• Engage in other Risk and Security sectors to maintain utilization KPIs.

• Willingness to travel up to 20% annually based on customer needs and internal meetings.

⛳️ Requirements

• Experience in leveraging or critically assessing the integration of AI into work processes, decision-making, or problem-solving.

• Domain expertise in Security, Risk, and Operational Technology (OT).

• Proficient in ITOM ServiceNow modules, including event management, Discovery, CMDB, and Service Graph Connectors.

• Knowledge of risk and security regulatory guidelines and industry standards such as FFIEC, SEC, OCC, FDNY, SOX, etc.

• Familiarity with the Purdue Model and ISA-95/IEC 62443 segmentation concepts.

• Understanding of virtualization and hypervisors, including VMware ESXi, Hyper-V, and KVM.

• Knowledge of ICS/OT protocols, such as Modbus, DNP3, IEC 60870-5-104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, and BACnet.

• Proficient in NERC CIP, NIST CSF, ISA/IEC 62443, C2M2, or other industry-specific frameworks.

• Understanding of security zoning, segmentation, and zero-trust principles in OT.

• Experience in configuring network data feeds, including mirror ports, taps, and ERSPAN, and validating data visibility.

• Minimum of 12 years of experience in a professional services organization or equivalent education/experience.

• Background in controls engineering or OT network security is advantageous.

• Demonstrated creativity and independence in managing projects.

• Proven success in navigating complex issues through analytical approaches and resolutions.

• Experience in collaborative work environments.

• Extensive and diverse experience across leading technology software platforms.

• Proven ability to influence and consult with senior leaders while providing thought leadership.

• Customer-focused mindset with a commitment to ensuring customer success.

• Competence in interacting with both technical and non-technical customers, gathering requirements, analyzing information, and designing comprehensive solutions.

• Skill in creating visually rich and professional conceptual design documents.

• Experience in conducting solution presentations and securing customer acceptance of solution designs.

• Strong ability to build trust and engage both remote and in-person audiences.

• Proficient in communicating complex business and technical concepts using visualization and modeling tools.

• Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.

• Passion for exploring new technologies and functionalities.

• Certified Technical Architect required or must obtain certification within the first 365 days.

• Capability to acquire and maintain ServiceNow certifications such as CSA, CAD, CIS: CMDB Fundamentals, USEM (VR), SIR, and IRM (RC, TPRM, BCM) within the first 90 days.

• Must be able to work remotely from the United States, specifically Texas.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Remote work persona.

• Up to 20% travel annually, driven by customer needs and internal meetings.