Senior People Business Partner – Go-to-Market, Sales & Marketing

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main People Business Partner for the AMER Sales and Marketing divisions.

• Cultivate consultative relationships with VP-level leaders in the commercial sector.

• Provide guidance on organizational design for sales and marketing, including territory coverage, spans of control, team structures, and capacity planning.

• Collaborate with Sales Operations and Total Rewards regarding sales compensation, commission structures, merit cycles, promotions, and strategic offers.

• Work with the Recruiting team on headcount planning, talent pipelines, and role definitions.

• Advocate for Talkdesk's AI Fluency competency framework within Sales and Marketing.

• Assist teams in adopting AI-first workflows, such as AI-assisted lead generation, automated sales prospecting, and AI-driven content creation.

• Mentor managers and employees on AI fluency and develop targeted performance plans.

• Oversee localized mid-year and annual review cycles, calibrating performance ratings, sales quotas, and benchmarks for AI fluency.

• Guide managers on performance dynamics, PIP processes, and career advancement.

• Implement strategies for retention and engagement by utilizing engagement survey data from Peakon/Workday.

• Partner with regional PBP teams across the Americas, EMEA, and APAC/Philippines to ensure global consistency and manage multi-jurisdictional employment frameworks.

⛳️ Requirements

• A minimum of 8 years of progressive experience as an HR/People Business Partner.

• Strong preference for direct involvement with high-performing Sales, Marketing, or broader GTM functions.

• Experience advising stakeholders at the VP level and above within a fast-paced, matrixed commercial environment.

• Comprehensive understanding of global employment laws, with a focus on US regulations required.

• Solid knowledge of sales compensation, variable commission structures, and incentive creation.

• Demonstrated experience in organizational design, capacity planning, and scaling sales/marketing teams.

• Experience leading significant cultural or technological transformations.

• Passion for AI-driven change and the ability to translate AI adoption objectives into GTM success.

• Background in a CCaaS, SaaS, or rapidly growing tech environment.

• Familiarity with tools such as Workday, Greenhouse, Deel, Okta, and general GTM technology stacks.

• Outstanding business acumen, utmost discretion, strong executive presence, and the capability to convert complex People metrics into actionable business strategies.

🏝️ Benefits

• Long-term incentives through equity participation.

• Short-term incentives in the form of bonuses or commissions.

• Comprehensive Medical, Dental, Vision, Life, and Disability Insurance.

• Employee Assistance Program (EAP) available.

• 401(k) retirement plan.

• Uncapped paid time off program for exempt employees.

• Accrual-based paid time off program for non-exempt employees.

• 14 paid holidays each year.

• Paid sick leave for non-exempt employees.