Senior Partner Success Manager, Technology Partners

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of technology and distribution partner accounts, which includes OTAs, GDS partners, connectivity, and channel partners.

• Act as the primary point of contact for relationships, providing day-to-day technical and commercial support.

• Oversee integration and API performance, including metrics such as availability, response times, error rates, throughput, look-to-book ratios, and booking success rates.

• Ensure content quality by maintaining availability and rate accuracy, property and room mapping, as well as data integrity.

• Lead incident escalations, assess severity and impact, collaborate with partner and Engine engineering teams, and oversee root-cause analysis and resolution actions.

• Onboard and activate new connectivity sources and expand service scopes through requirements gathering, credentialing, certification, testing, go-live processes, and initial monitoring.

• Enhance partner revenue by boosting conversion rates, improving booking reliability, expanding content coverage, and ensuring that connected content is live and competitive.

• Conduct Quarterly Business Reviews (QBRs), technical and performance evaluations, collaborative sessions, and establish escalation procedures.

• Convert partner capabilities, roadmap alterations, and API updates into technical specifications for Product and Engineering teams.

• Assist with commercial terms and renewals through performance metrics analysis, incentive modeling, tier structuring, and tracking obligations.

• Maintain comprehensive partner records, including integration documentation, contacts, contract details, and issue logs.

• Stay informed about trends in travel distribution and connectivity to guide partner interactions and internal priorities.

• Collaborate closely with teams in Product, Engineering, Connectivity, Pricing, Operations, and Finance.

⛳️ Requirements

• Minimum of 6 years of experience in technical account management, partner or integration management, solutions or implementation roles, or a similar client-facing position within a travel technology, API, or platform business.

• Proficient in reading API documentation.

• Experience analyzing XML and JSON requests and responses.

• Familiarity with reviewing logs.

• Skilled in testing API calls using tools such as Postman.

• Strong preference for candidates with SQL knowledge or the ability to extract and analyze their own data.

• A working understanding of travel distribution architecture, including suppliers, CRS, channel managers, switches, GDSs, OTAs, and aggregators.

• Commercial account management acumen with an ability to link integration performance to revenue outcomes.

• Proven history of resolving complex, multi-party technical challenges through methodical triage and disciplined follow-up.

• Excellent organizational and project management abilities.

• Effective written and verbal communication skills with both technical and commercial stakeholders, including partner executives.

• Comfortable utilizing AI and modern tools.

• Educational qualifications are not mandatory.

🏝️ Benefits

• Competitive base salary aligned with role and experience.

• Equity offered to all employees.

• Eligibility for bonuses or commissions for certain roles.

• Hybrid work model offering office-based or fully remote options.

• Comprehensive benefits package; full details available at engine.com/culture.

• Perks and benefits may vary depending on employment type and location.