Customer Success Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the primary contact for Insightful’s expanding customer base in LATAM.

• Oversee onboarding processes, which include handoff, kickoff, training, and monitoring adoption.

• Facilitate regular meetings with customers to comprehend evolving needs and promote adoption and growth.

• Recognize customer challenges and relay product feedback to internal teams.

• Foster product adoption and customer growth through proactive initiatives.

• Mitigate churn and manage customer renewal and forecasting activities.

• Serve as a product expert and representative for Insightful.

• Ensure customers implement best practices and optimize their solutions for maximum benefit.

• Track and evaluate customer product usage.

• Act as a liaison between customers and internal departments.

• Uphold client satisfaction and provide outstanding daily service.

• Assist customers via email, phone, online presentations, and screen-sharing sessions.

• Identify and finalize opportunities for expansion, upsells, and renewals.

⛳️ Requirements

• A minimum of 2 years of demonstrated experience in sales, business development, or account management.

• Exceptional verbal and written communication skills in English – C1 level equivalent.

• Strong verbal, negotiation, and presentation abilities.

• Excellent organizational, project management, and time management capabilities.

• A robust analytical and problem-solving approach.

• Self-driven and capable of thriving in a results-oriented environment.

• Proficiency in written and/or spoken Portuguese is an advantage.

• Familiarity with customer engagement platforms and CSPs (such as HubSpot, Intercom, Vitally) is a plus.

• Prior experience in the SaaS/software sector is a bonus.

🏝️ Benefits

• Full-time employment.

• Opportunity for remote work within one country (Colombia).