Customer Success Partner – Healthcare Vertical

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a consultative sales and enterprise-level account management expert within the Strategic Account Management Team.

• Enhance revenue by selling First Advantage products and solutions to designated strategic accounts.

• Formulate and uphold strategic account plans.

• Determine the strategic allocation of resources to boost enterprise adoption of First Advantage solutions.

• Sustain existing account revenue streams.

• Collaborate with clients, operations management, and technology to uphold service standards.

• Monitor revenue trends, sales prospects, and competitive challenges.

• Achieve or surpass monthly and annual revenue goals.

• Identify further products and solutions for clients.

• Coordinate cross-functional resources to optimize revenue potential.

• Prepare and present quarterly and annual client business reviews.

• Document and oversee client action and project plans.

• Analyze trends, suggest modifications to customer programs, and address root-cause issues.

• Maintain a comprehensive understanding of customers' background screening and/or occupational health programs.

• Build and sustain customer relationships at all levels.

• Provide internal leadership within a matrixed organization.

• Collaborate with internal account teams to evaluate program performance.

• Oversee MSAs, Schedule As, Statements of Work, SLAs, and SOPs.

• Manage contract renewals and responses to RFP proposals.

• Create and deliver renewal proposals.

• Oversee customer monitoring and reporting initiatives.

• Execute other assigned duties.

⛳️ Requirements

• Bachelor's Degree or equivalent professional experience.

• A minimum of 3 years of demonstrated experience in professional account management or sales account management.

• Experience in managing complex solutions and products for strategic National and/or Global accounts.

• Experience in C-level relationship management.

• Proficient in MS Office applications including Word, PowerPoint, and Excel.

• Excellent oral and written communication skills and interpersonal abilities.

• Exceptional multi-tasking and time-management skills.

• Strong organizational, analytical, problem analysis, and problem-solving capabilities.

• Proven networking skills.

• Professional demeanor and business acumen.

🏝️ Benefits

• Opportunity to work remotely with occasional business travel.

• Medical, Vision, Dental, and additional benefit plans.

• 401k plan with employer matching.

• Employee Stock Purchase Plan (ESPP).

• Competitive and flexible Paid Time Off (PTO).

• 9 paid company holidays.

• Access to technology and growth opportunities.

• Leadership committed to your success.