Customer Success Implementation Intern

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Shadow members of the Arity team to familiarize yourself with our flagship telematics and mobility products, such as Routely, the Arity SDK, and APIs.

• Acquire knowledge in Customer Success functions, including sales, nurturing, support, and the maintenance of long-term customer relationships.

• Understand customers’ business strategies and objectives and how Arity's solutions and services can aid in achieving them.

• Gain insights into the technologies that support Arity’s cloud infrastructure, APIs, SDKs, and mobile technologies.

• Learn to utilize debugging tools like Postman and Jupyter Notebooks.

• Assist Customer Success Managers and the Lead Solution Implementation Engineer with technical walkthroughs and implementation best practices.

• Collaborate with customer support to gain an understanding of troubleshooting and issue resolution.

• Work alongside Product and Engineering teams to implement and adapt Arity products based on client feedback.

• Partner with Customer Success Managers to communicate essential client activities during onboarding or troubleshooting processes.

• Develop skills in iOS, Android, mobile testing, as well as data analysis and processing.

• Potential travel to client locations for 1–2 quarterly business reviews with customers.

⛳️ Requirements

• Actively pursuing a degree in computer science, software engineering and development, or possess relevant work experience.

• Basic coding and/or mobile development experience.

• Familiarity with mobile development tools.

• Proficiency in Excel for data analysis, including the use of pivot tables and formulas.

• A strong interest in data analysis and processing.

• Demonstrated ability to comprehend technical concepts and translate them into business language for key stakeholders.

• Enthusiasm for working with innovative technologies.

• Excellent communication and presentation skills.

• Allstate typically does not sponsor individuals for employment-based visas for this position.

• A dedicated, private workspace free from distractions while working remotely.

• Reliable internet connection with minimum speeds of 50 MB download and 5 MB upload.

• Valid photo identification must be available at the start of the interview.

🏝️ Benefits

• Comprehensive technology setup, which includes a laptop, monitors, headset, keyboard, and mouse.

• Monthly reimbursement for connectivity to help cover internet expenses for employees who are eligible to work from home.